Production Operations Engineer - (Public Sector)

Responsibilities

• Continuous Service Improvement: Add value to Data Centre Operations by identifying improvement opportunities to sharpen Production stability, stakeholders experience and overall service quality.  

• Identifying opportunities for automation within production processes to streamline operations and reduce manual intervention.  

• Timely escalation and communication of major incidents such as escalation matrix, leading, driving, facilitating, and chairing all investigation activities.  

• Being accountable for resolving the incident with workaround or permanent solution.  

• Participate in troubleshooting system and network connectivity problems before escalation.  

• Monitoring production metrics and performance indicators to ensure targets are met.  

• Ensuring compliance with safety and regulatory standards in production.  

• Other ad-hoc duties as instructed. 

• At least 5 years IT experience as Level 1 Production Operations engineer.  

• Strong analytical skills: The ability to analyse production processes and identify areas for improvement and optimisation.  

• Technical Proficiency: Profound knowledge of production systems issues and effective solutions to enhance operation efficiency.  

• Problem-Solving Aptitude: A knack for troubleshooting production issues and devising effective solutions to enhance operational efficiency.  

• Experience in Data Centre facilities, including temperature and humidity monitoring system, smoke detection and fire suppression systems, Uninterrupted Power Supply (UPS) units, CCTC, keypress units, etc.  

• Familiarity with AWS tools such as CloudWatch, Cloud Trail, etc would be an advantage. 

• Able to work shift duties. 

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