Production Support Analyst (UNIX)

• Provide 24x7 production support onsite / offsite
• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix
• Prioritize defects and plan for production release based on defect criticality or align with quarterly release
• Follow up on defect and incident closure and meet incident closure KPI
• Share production defect support learning with QA team and development team to improve application quality and minimize future defects
• Make sure system availability as per respective agreed SLA
• Support End of Day batch run
• Perform annual Disaster Recovery (DR) exercise for supported applications
• Provide support to System Engineers on server level patches / upgrade as and when applicable
• Ensure proper knowledge transfer (KT) from project / development team before enhancement release
• Ensure application documentation is properly updated for each production release

Job Requirements:

• Degree or Diploma
• Minimum 5 years working experience would be preferred
• Strong technical skills in Open systems such as UNIX or LINUX
• Candidates with good banking domain knowledge would be advantageous
• Good communication skills

We offer an attractive remuneration package. Please email your detailed resume via clicking Apply Now button below.

D L Resources Pte Ltd

10 Anson Road # 19-12 International Plaza Singapore 079903

We regret that only short-listed candidates