Program Coordinator / Patient Service Associate(NUHS@Home)

Join us in our mission to transform the healthcare landscape in Singapore! We - the NUHS@Home team - are a dynamic new home hospital service looking for passionate and innovative administrative staff to co-create with us. 

As a Programme Coordinator for NUHS@Home, you will play a vital role in the coordination and management of our patients' care. We're looking for people with new ideas and a can-do attitude. People who are willing to think outside the box and embrace innovation. People who never give up and are always striving to improve. If you're a proactive problem-solver who is passionate about healthcare and wants to be part of an exciting new home hospital service, we want to hear from you.

Job Responsibilities

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  Involve in the planning, assessment, and monitoring of our program to ensure that we are providing the best possible care to our patients;

  
  


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  Coordinate with external vendors to arrange for transport and courier deliveries;

  
  


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  Coordinate with NUH & cross hospital BMU to manage bed requests;

  
  


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  Coordinate with multi departments across NUHS to schedule appointments & other services as requested by the clinicians;

  
  


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  Perform patient admissions, discharges and transfers on Electronic Medical Record (EMR) system;

  
  


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  Conduct financial counselling to patient/NOK on the estimated NUHS@Home bills, available subsidies, various payment schemes and mode of payment.

  
  


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  Assist patient to complete various modes of payment forms. Ensure proper documentation and follow up for all inflight case until patient discharge. 

  
  


• Export reports from electronic medical records system and import data into relevant channels timely to facilitate information retrieval for the clinical team.

Requirements

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  Diploma in any discipline;

  
  


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  Able to converse in English & mother tongue language (Chinese/Malay/Tamil);

  
  


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  Computer literate and be proficient in Microsoft applications;

  
  


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  Be willing to work outside of working hours (E.g. weekends and/or public holidays);

  
  


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  Able to cope with and work in a fast paced environment;

  
  


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  Must be a good team player with positive work attitude;

  
  


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  Prior knowledge/working experience in a hospital setting is an added advantage.