Program Performance Manager

The Program Performance Manager owns the data and commercial side of Yoga Movement's class offering. This role is responsible for ensuring that the programs we put out actually perform — tracking utilization, analyzing attendance patterns, managing class-related costs, and identifying where the schedule needs to change.

Working in close partnership with the Movement Programming Manager, the Program Performance Manager ensures that creative programming decisions are backed by commercial logic — and that performance gaps get surfaced clearly and acted on quickly. They work directly with Teacher Managers on scheduling inputs and with Studio Managers on day-to-day utilization.

This is a role for someone who is comfortable in spreadsheets and dashboards, can tell a story with data, and knows how to translate numbers into better decisions.

Key Responsibilities:
1. Performance Analytics & Reporting (35%)

• Own the group-wide performance dashboard for class utilization, attendance, revenue contribution, and capacity.
• Conduct regular analysis across CMS, ClassPass, and studio reports to surface trends, risks, and opportunities.
• Produce clear, actionable reporting for the GM and cross-functional leads on a weekly and monthly cadence.
• Define and track KPIs for all programs across all brands and studios.

2. Class & Schedule Performance (25%)

• Receive scheduling inputs from Teacher Managers and analyse performance outcomes against utilization and attendance targets.
• Identify underperforming time slots, class types, or formats and surface findings to Teacher Managers and the Movement Programming Manager with clear recommendations.
• Monitor peak/off-peak patterns group-wide and flag where scheduling decisions may need to shift — execution of those changes sits with the Teacher Manager.
• Own the scheduling performance review cycle: tracking whether changes made have moved the needle.

3. Cost Management & Budget (20%)

• Track and manage class-related expenses including teacher payroll, program costs, and operational spend.
• Ensure class costs remain within budget and flag variances early.
• Support the GM in budget planning and scenario modelling for new program launches.
• Analyze the commercial impact of programming changes before and after implementation.

4. Cross-functional Collaboration (20%)

• Work closely with the Movement Programming Manager to pressure-test new program proposals with performance data before launch.
• Partner with Studio Managers and Community Managers to align on on-the-ground demand signals.
• Collaborate with marketing on performance insights that inform campaign and promotion strategy.
• Support expansion by building scalable reporting frameworks for new studios and markets.

About You:

• 3-5 years in fitness, boutique studio, or a performance/analytics-heavy operations role
• Strong analytical skills — comfortable with data, spreadsheets, and building simple dashboards
• Commercial acumen with an understanding of how class scheduling drives revenue
• Clear, direct communicator who can translate data into decisions for non-analytical audiences
• Organised, proactive, and comfortable managing multiple workstreams simultaneously
• Fitness industry background preferred but not required — curiosity and rigour matter more than credentials here