Programme Manager & Facilitator

1. Programme & Project Management (60% of the role)

End-to-End Programme Operations

• Lead the end-to-end planning, coordination, operationalisation, and execution of Skillseed’s training programmes, workshops, learning journeys, and community engagements.

• Develop and maintain detailed project timelines, workplans, trackers, SOPs, logistics plans, and programme documentation.

• Ensure programmes are executed with high levels of timeliness, professionalism, accuracy, and operational excellence.

• Manage our Learning Management System (LMS) and related processes to support continuous learning, communication, and participant engagement beyond formal training sessions.

• Coordinate closely with trainers, facilitators, community stakeholders, associates, vendors, and internal support teams to ensure smooth programme delivery.
  

Stakeholder & Partner Relationship Engagement

• Serve as a key liaison point between internal teams, client partners, community stakeholders, trainers, and participants.

• Build and sustain warm, professional, and trustworthy relationships with stakeholders across public, private, and people sectors.

• Anticipate operational gaps, troubleshoot issues proactively, and ensure smooth communication across stakeholders.
  

Training & Programme Coordination

• Work closely with our Project Coordinator colleague and interns to coordinate training schedules, participant communications, venue logistics, programme materials, briefing documents, and facilitation requirements.

• Support quality assurance processes to ensure programme fidelity and positive participant experiences.

• Assist in post-programme follow-up, feedback collation, impact tracking, and reporting.
  

Operational Systems & SOP Management

• Oversee & support the development, refinement, and implementation of SOPs, workflows, operational systems, and programme processes.

• Ensure accurate documentation and filing of programme records, participant data, reports, and operational resources.

• Contribute to improving internal systems and operational efficiency over time.
  

Reporting & Impact Tracking

• Support programme evaluation, impact tracking, and reporting processes.

• Collate programme statistics, participant feedback, operational learnings, and impact indicators where required.

• Assist in preparing reports and updates for management, partners, and funders.

2. Facilitation & Ground Engagement Support (40% of the role)

Training & Workshop Facilitation

• Support the facilitation of selected training workshops, experiential learning programmes, and learning journeys alongside Skillseed trainers and facilitators.

• Assist in participant engagement, group facilitation, and experiential learning activities where appropriate.

• Support preparation of facilitation materials, demos, and participant engagement processes.
  

Resilience Trails (RTs, Skillseed’s flagship learning journeys co-created with residents)

• Support and/or co-facilitate selected Resilience Trails alongside Community Guides, trainers, and facilitators.

• Help ensure smooth operational coordination and participant experience during RTs.

• Engage participants in a warm, respectful, and relational manner aligned with Skillseed’s values.
  

  How to Apply

  If this role excites you, we’d love to hear from you! Please share the following with us in this Google Form (https://docs.google.com/forms/d/e/1FAIpQLSfSLjxbWwBBW7z1GkfAObP3hw4dIdugBiRV4lfRWgTuYzs7hw/viewform):

  1. Your CV – highlighting relevant experiences. Please also include a link to your Linkedin Profile.

  2. A Cover Letter – sharing why you’re interested in this role, how your experiences and strengths align with Skillseed’s work, and what excites you about facilitating learning experiences.

  3. A little about you – please include your MBTI profile and your Gretchen Rubin Tendency (Upholder, Questioner, Obliger, Rebel) so we can better understand your working style and how you thrive in a team.

  4. References/referral letters - Please include at least one reference from previous employers who can attest to your capabilities in this particular area.

  We are less concerned with perfect resumes and more interested in understanding who you are, how you work, and what motivates you. Singaporeans and Permanent Residents are preferred for this role.

  Due to limited bandwidth, we regret that only shortlisted candidates will be notified. But know that we appreciate every candidate who takes the effort to apply. Thank you!