Project Manager Retail Banking

The Project Manager is responsible for the coordinated management of multiple related Projects. Accountable for delivering a Project or Programme on time, within budget, and within scope. This individual will lead and coordinate cross-functional, cross-departmental, cross-company teams that are responsible for all aspects of a Project or Programme, from Initiation to Closure. The Program Director exemplifies the highest level of initiative and leadership skills and acts as a mentor for more junior members of the department..

• Stakeholder Management: Work hand in hand with Business Project Managers and Technical Delivery Managers to manage stakeholders and relationships - e.g. escalation, expectation, conflict, scope changes, etc. Ensure teams work in a collaborative environment.

• Scope Management: Manage all changes to the agreed scope of work.  Review and assess all changes and impact to timeline and ensure all changes are approved by Programme Steering Committee (PSC) or appropriate Governance forum(s), including any Design Authority, Product Committee or similar.
• Project Governance: Prepare Investment Approval requests and manage approval of Programme(s). Organise and facilitate PSC meetings, chair Project Working Group (PWG) meetings, including attendees from all required countries across the Region.
• Overall  Management:
• Responsible for the quality, scope, timeline, effort (co-related to estimation, CR’s, complexity), resources (includes Business, Contractor, Professional Services (Vendors) resources as well as Operations),
• Develop and execute the overall project plan and analyse project proposals which impacts the schedule and budget variance which in turn contribute to meeting the overall objectives of the Programme.
• Identify and schedule Programme & Project / Workstream deliverables, milestones and required activities and tasks. Understand interdependencies between Technology, Operations and Business needs.

• Demonstrated 8+ years’ progressive management experience, including large-scale Project & Programme Management.
• Experience in Retail Banking Domain, in particular projects involving project sponsors from Operations and Contact Centre
• Direct responsibility of Project / Programme budgets of >$10 million
• Proven capability of leading teams across sites and geographies.
• Project Management Professional (PMP) / PRINCE II certification is a plus.
• Excellent vendor management skills
• Ability to liaise and communicate effectively with both technical engineers and business users
• A confident and self-aware leader with a high degree of independence