Public Transport Call Centre Officers Mass Hiring - Rapid Progression

Call Centre Officers (1/2 Years Contract - Renewable)

Mon-Sun, 5 days incl weekends: 8am-5.30pm/8.30am-6pm. off on PH
(Usually 4 weekday + 1 weekend + once a month 3 weekday 2 weekends)

Up to $2,800 per month (Basic) + $100 Transport Allowance + Up to $90 KPI Incentive + $150 Call Centre Allowance + AWS + VB

Job Scope:

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Type of calls consist and not limiting to Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues) 
• Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
• Point to point enquiries from customer
• Perform outbound calls to customers who leave callback
• Ensure proper recording of conversation with customer in the call center system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management

Requirements:

• Min. Diploma holders or relevant call center experience
• Able to converse in fluent and understandable English
• Able to learn and grasp concepts fast to hire multiple products at one go
• Having accommodation in Singapore

WhatsApp: wa.me/6596892303

Wang Chloe | R23118712
RecruitFirst Pte Ltd (13C6342)