Quality Manager

Exciting Opportunity to Make a Difference as an Patient Engagement/ Quality Lead

Are you passionate about serving the community and improving lives? Join our client, a renowned medical centre located in the western region of Singapore, dedicated to providing exceptional care for the elderly sick. With a strong focus on a multi-disciplinary approach, they integrate medical, nursing, and rehabilitative services to deliver holistic care.

Key Responsibilities:
You will lead a dynamic team dedicated to fostering a culture of service excellence. Through collaboration, continuous learning, and innovation, the goal is to enhance the overall patient experience across various care settings.

Job Role and Responsibilities:

• Develop and implement strategies to improve patient experiences across inpatient, outpatient, and community care services, engaging both staff and volunteers.
• Design and oversee volunteer engagement programs that enrich patient interactions and contribute to overall care quality.
• Analyse patient feedback from surveys, complaints, and compliments to identify trends and work with leadership to drive continuous improvements.
• Strengthen volunteer participation by collaborating with internal and external stakeholders to create meaningful roles that complement healthcare services and support better patient outcomes.
• Respond efficiently to patient, caregiver, and volunteer feedback, managing investigations, de-escalation, and service recovery processes.
• Develop innovative strategies to enhance operational efficiency and ensure a seamless, integrated care experience.
• Establish a structured recognition program that celebrates contributions, fostering long-term commitment to service excellence.
• Oversee IT and data management systems related to service quality, volunteer engagement, and impact analysis for accurate reporting.
• Provide regular reports on service quality insights and volunteer management to relevant oversight committees, ensuring transparency and accountability.

Job Requirements:

• A degree from a recognized tertiary institution, with 5 to 8 years of relevant experience in stakeholder and/or project management.
• Strong leadership skills with excellent interpersonal, communication, and organizational abilities, backed by proven team management experience.
• Solid planning and execution capabilities to drive processes and achieve objectives.
• A collaborative team player with initiative and a commitment to the mission of advancing patient care and service excellence.
• Proficiency in dialects is a plus.
• Experience in healthcare, social services, or the non-profit sector particularly in service quality and volunteer management is an advantage.

We will go through your application and update you if you are shortlisted.

However, rest assured that all applications will be updated to our talent bank for future opportunities

EA Personnel Name: Lian Cher Chieh
EA Personnel Reg. no.: R1217705
EA License no.: 25C2810EA