Quality Manager

Role Summary: Responsible for planning, implementing, and maintaining the company’s Quality Management System to ensure all products/services meet customer, regulatory, and statutory requirements. Owns product quality from incoming to final dispatch

Key Responsibilities:

A. Quality System & Compliance

• Develop, implement, and maintain ISO 9001:2015, ISO 13485, or IATF 16949 QMS as applicable
• Ensure compliance with regulatory requirements: CE, UKCA, ATEX, IECEx, FDA, E-Waste, EPR for instruments
• Lead internal audits, external audits, and customer audits. Close NCs on time

B. Incoming & Process Quality

• Approve suppliers, do vendor audits, and manage supplier quality performance
• Define incoming inspection plan for raw material, components, transmitters, sensors- Monitor production process quality. Drive reduction in rework, scrap, and customer complaints
• Approve NCRs, CAPA, and root cause analysis using 8D, 5Why, FMEA

C. Product & Final Quality

• Define QC inspection plan, sampling plan, and acceptance criteria for finished goods
• Approve calibration of all measuring equipment. Maintain NABL traceability- Review batch records, COC, calibration certificates before dispatch
• Handle customer complaints, RCA, and corrective actions

D. Team & Documentation

• Manage QC inspectors and QA team. Training on QMS and product knowledge
• Control all quality documents: SOPs, WI, forms, calibration records
• Prepare quality MIS: PPM, First Pass Yield, Customer Complaints, Audit score- Manage customer quality portals and vendor rating systems

Key KPIs

• Customer Complaints PPM
• First Pass Yield %
• On-time delivery of COC/Calibration Certs
• Audit NCs closure within 30 days
• Supplier rejection rate %

Education & Experience

• Education: B.E/B.Tech in Mechanical, Instrumentation, Business or Chemical. Diploma + 8 years exp
• Experience: At least 5 years of experience and 2 years in managerial role
• Certifications: ISO 9001 Lead Auditor, Six Sigma Green/Black Belt preferred
• Knowledge: GD&T, Calibration, NCR/CAPA, FMEA, APQP, PPAP, MSA

Skills Required:

• Technical: Reading drawings, understanding pressure/temperature transmitter specs, material certs 316L vs 1.4435
• Tools: MS Office, ERP, QMS software. Knowledge of CMM, pressure calibrators
• Soft Skills: Leadership, audit handling, vendor negotiation, customer handling
• Regulatory: Working knowledge of ISO, ATEX, SIL, RoHS, E-Waste Rules 2023 for instruments

Reporting

• Reports to: Operations Head / Plant Head / Director
• Manages: QC Inspectors, QA Engineers, Document Controller

Extra Points for Instruments/Transmitter Companies

• Experience with WIKA, E+H, Emerson products- Knowledge of Pressure Calibration as per ISO 17025
• Handling customer FAT/SAT for transmitter projects
• Managing material traceability 3.1B certs for 316L/1.4435 wetted parts