Regional Finance Business Partner (Customer Services)

Short Description

The Customer Service Controller will act as a strategic advisor and collaborator, ensuring customer service operations are financially sound, efficient, and aligned with business objectives. This role bridges finance, operations, and commercial teams to drive performance, enhance customer experience, and support sustainable growth.

Job Responsibilities

• Strategic Partnering: Collaborate with CFO, CS Sales and Operations leaders to align customer service strategies with overall business goals.


• Financial Stewardship: Prepare and interpret financial reports, providing actionable insights that guide decision-making and resource allocation.


• Performance Management: Monitor Service KPIs including turnover, margin and coverage difference, proactively identifying risks and opportunities to improve service delivery.


• Cross-Functional Collaboration: Partner with regional and global teams to address service coverage gaps and implement solutions that strengthen customer satisfaction.


• Data-Driven Insights: Use analytics and market intelligence to recommend process improvements and innovative approaches that enhance efficiency and competitiveness.


• Continuous Improvement: Lead initiatives that optimize the Lead-to-Cash process, ensuring seamless integration between finance and customer service.


• Influence & Communication: Present clear, concise updates to stakeholders, influencing decisions with evidence-based recommendations.


• Market Awareness: Stay ahead of industry trends and emerging technologies, advising leadership on opportunities to evolve customer service capabilities.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.


• Minimum 5 years’ experience in financial analysis, reporting, and data interpretation.

• Strong proficiency in Microsoft Excel, PowerPoint, SAP S/4 Hana and data visualization tools (SAP Analytics).


• Experience in partnering with cross-functional teams to drive business outcomes.