Regional Head of Commercial Performance & Excellence

Commercial Performance Leadership & Strategic Planning:

• Curate and lead the implementation of key strategic projects and action plans as a transversal player across the organization, including regional business plan consolidation and presentation, Commercial meetings, network development roadmap, and other regional priorities.
• Support the Commercial & BD Director in the definition and prioritization of the strategic projects and initiatives across Commercial & BD function. 
• Orchestrate and roll out BD strategic initiatives (both regional and HQ-initiated), ensuring governance, alignment with business focus, and effective tracking via defined action plans.

Commercial Excellence

• Lead, upskill and animate regional commercial excellence community, fostering strong collaboration, knowledge sharing and alignment across markets, region and HQ.
• Drive SEAO commercial excellence roadmap, adapting global priorities to regional needs while identifying opportunities to strengthen capabilities, processes and ways of working.
• Oversee the deployment of commercial excellence initiatives and change management programs across markets, ensuring effective adoption of tools, processes and best practices, while consolidating market feedback to HQ and supporting continues improvement.

Performance management & Business insights

• Build and maintain the regional Performance Centre of Excellence, working hand-in-hand with regional Data & Digital lead.
• Lead regional sales planning and budgeting processes – oversee reporting and forecasting frameworks while providing guidance and support to the markets.
• Facilitate the implementation and adoption of new reporting and analytical tools to drive performance in the region, fostering KPIs-driven mindset and performance culture.
• Ensure data accuracy, relevancy and consistency to support effective decision-making, working closely with Commercial, Finance, Data & Digital, and HQ Retail Performance teams.
• Provide critical business insights to articulate SEAO strategic priorities and ensure KPI's are clearly defined and monitored to track progress and make informed decisions.
• Analyse local and HQ reports, investigate performance trends, challenge assumptions, identify risks and opportunities to support business decision-making.
• Act as the voice of markets and HQ, facilitating alignment, prioritization and successful implementation of regional initiatives across markets.

Client Services (CS) Excellence

• Define and drive regional CS Excellence roadmap, aligning with business and service ambitions.
• Establish service standards and governance mechanisms across markets.
• Lead the development and animation of the SEAO CS community, fostering capability building and knowledge sharing across markets.
• Oversee service-related performance indicators and identify opportunities to strengthen service excellence, client retention and service-to-retail conversion.
• Drive regional CS initiatives and continues improvement programs to enhance service quality and support long-term business growth.

Team Management & Development

• Lead and develop a high-performing Commercial Performance & Excellence team, fostering a culture of commercial curiosity, analytical rigor, collaboration and continues improvement
• Coach and support the team, providing clear direction, development opportunities and effective prioritization to maximise team impact.
• Build and maintain strong partnership with global, regional and market stakeholders, acting as trusted partner and ensuring effective collaboration across our matrix organization.

KEY COMPETENCIES

• 8 – 10 years’ experience in commercial, business planning, performance management or business analytical roles, with a strong track record in commercial/financial performance, retail strategy, or business analysis.
• Proven ability to operate as a strategic business partner to C-suite stakeholders, with ability to influence without direct authority and drive alignment across a matrix organisation.
• Minimum 3 years of people management experience, with a demonstrated ability to coach, develop and lead a high-performing team.
• Strong commercial and financial acumen to construct compelling commercial narratives for stakeholders of all levels.
• Proficiency in PowerPoint, Excel and BI/analytical tools. Prior experience in Looker is a significant advantage.
• Confident, credible and able to navigate complex stakeholder environments with professionalism and integrity.