Regional Onboarding & Client Lifecycle Lead - APAC

Title: Regional Onboarding & Client Lifecycle Lead
Location: Singapore, Hong Kong, Australia
Schedule: Full-time 
Work Arrangement: Hybrid

Intro / Job Summary
CSC is transforming onboarding into a global Client Lifecycle Management organization, creating a consistent, scalable, and client-centric operating model across the end-to-end client journey. The Regional Onboarding & Client Lifecycle Lead is a senior leadership role responsible for regional onboarding delivery today and, over time, for expanding ownership across the full client lifecycle (including periodic reviews, trigger events, maintenance, and offboarding). This role drives operational performance, stakeholder alignment, and regulatory outcomes across multiple jurisdictions while delivering an exceptional client experience. The successful candidate will shape and implement standardized processes, governance, and reporting to support CSC’s client lifecycle strategy.

Some of the things you will be doing:

• Lead regional onboarding operations and evolve the function toward end-to-end client lifecycle management, including periodic reviews, trigger events, client maintenance, and offboarding

• Manage, coach, and develop a geographically dispersed team of Client Lifecycle Managers; set clear objectives, performance expectations, and development plans

• Ensure efficient, client-focused, and compliant onboarding and lifecycle execution across jurisdictions, aligned to AML, KYC, CDD, sanctions, FATCA, CRS, and local regulatory requirements

• Act as senior escalation point for complex cases, service risks, and stakeholder concerns; drive timely resolution and clear decision-making

• Standardize processes and drive adoption of global operating procedures to improve turnaround times, quality outcomes, and service level performance

• Deliver operational excellence by removing friction, reducing cycle times, improving case ownership, and supporting automation/workflow tooling and technology improvements

• Partner with regional business leaders, relationship managers, compliance, KYCS teams, and operations stakeholders; represent the region in governance forums and transformation initiatives

• Own regional performance management, including KPIs, management information, data quality, controls, and audit/regulatory readiness

What technical skills, experience and qualifications do you need?

• Significant leadership experience in onboarding, client lifecycle management, KYC/AML operations, or related operational functions within corporate services, financial services, fund administration, or banking

• Proven experience leading large, geographically dispersed teams and building a high-performance, accountability-driven culture

• Strong working knowledge of AML, KYC, CDD, sanctions screening, beneficial ownership, and multi-jurisdiction regulatory compliance frameworks

• Demonstrated success delivering operational transformation, process standardization, or organizational change at scale

• Strong stakeholder management skills, including influencing senior leaders across multiple business functions

• Strong analytical, problem-solving, and decision-making capabilities with a data-driven approach to performance improvement

• Excellent written and verbal communication skills, with the ability to translate risk and operational requirements into clear action

Preferred Qualifications

• Experience operating in a global, multi-jurisdictional environment across EMEA, Americas, or APAC

• Experience implementing onboarding, workflow, or client lifecycle management technology solutions and automation initiatives

• Lean, Six Sigma, or other continuous improvement certification

• Project or programme management experience leading cross-functional delivery

• Familiarity with CSC products, services, and client segments

#LI-KK1