Regional Operator Relations Manager

Job Description

About the job

We are Sinch. The world's number one in mobile engagement, helping amazing companies communicate with customers. And whether you know us or not, you've definitely used our tech. From the life-changing to the timesaving, we're helping over 3,000 businesses to interact with people like never before.
We reach every phone on the planet so imagine the scale, the variety, the opportunity and the growth that offers. Here you'll dream even bigger than ever, explore your career options, face fascinating challenges and build your skills alongside amazing experts.
And every time you hear a phone ping, you'll be proud of knowing you were part of making that happen. 147 billion times a year. Now we're looking for a Regional Operator Relations Manager to join our team and chase the answers and chase the dream with us.

Role And Responsibilities
As a Regional Operator Relations Manager you will be an integral part of our Operator-facing commercial team, reporting to Head of Operator Sales & Partnerships for APAC region.
Your objective will be managing and driving sales of Sinch business services with existing operator partners, acquiring and managing new operator partners, and ensuring that Sinch's partnerships with these operators are optimised over time.

As Regional Operator Relations Manager You Will

• Identify joint Sinch opportunities, beyond A2P SMS and RCS termination, with mobile operators in your region and work together with the wider Sinch sales team to develop and close opportunities for Sinch's operator portfolio of products and services.
• Formulate business plan and pipeline to achieve commercial KPIs as set for your accounts.
• Drive the end-to-end processes from identifying key persons, initial contact, building trust and agreement signature with target operators.
• Drive the process with the Sinch technical team to set-up new connections post signature of agreement, resolve operational situations among others
• Working closely with other functional groups to manage message routing, billing & settlement and support Enterprise Sales teams projects/initiative/challenges
• Closely follow regional industry developments, and formulate plans for communication enhancement services with operators such as A2P Monetisation, RCS, Mobile Identity and others to ensure that Sinch is at the forefront of utilising such services.

The successful candidate is a natural networker and comfortable working with decision makers on all levels, including both technical and commercial. You have excellent writing, presentation and communication skills and take full ownership of the results.

This is you if you have:

• 5-10 years of experience from sales or other commercial roles, towards mobile operators in the region.
• Good business acumen and able to manoeuvre/ manage complex deal such as exclusive A2P Monetisation
• High EQ and excellent relationship skills to manage cross cultural differences within Sinch Global and regional teams
• Experience in messaging (A2P/P2P/MMS), voice, CPASS or related wholesale services.
• Determined, self-starter and analytical with excellent communication skills
• Degree in business or similar field.
• Established C-Level / senior management network from the industry and region.
• Able to travel as required and on need basis
• Fluency in English both written and spoken.

Big Plus!

You will stand out in the crowd if you have:

• Had worked more than 3-5 years in Mobile Network Operators with regional commercial/sales/product responsibilities
• Good knowledge and won deals in A2P Monetisation with contacts to key decision makers
• A solid technical and commercial understanding gained from a commercial role in a technology company.
• Experience working in an international environment.
• Knowledge additional languages, specifically Bahasa Indonesia/Malaysia

Our corporate language is English, please submit your application in English .

Being you at Sinch

We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.

We're proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.

Your life at Sinch

Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you'll be reaching for the opportunities that match where you want to take your career. It's closer than you think.

It's time to chase the answers, chase the challenges and chase the dream.

Ready? Join us on our journey!