Position Summary
A regional logistics operations role focused on air and ocean freight, process improvement, SOP development, stakeholder coordination, and IT system enhancements.
Job Scope:
• Represent operations in dealings with internal and external stakeholders.
• Manage stakeholder expectations and ensure timely completion of project deadlines.
• Develop and document Standard Operating Procedures (SOPs) and process flowcharts.
• Conduct internal and external training for operational staff.
• Coordinate with the IT team on system enhancements and integration.
• Manage testing for IT projects.
• Provide support for daily operational issues.
• Maintain regional SOPs and ensure alignment across internal and external operations.
• Prepare daily, weekly, and monthly reports, including customer KPI reports.
• Respond to customer requests in a timely manner.
• Act as a control tower for communication between internal teams and external customers.
• Work with the Operations Manager to identify and implement operational improvements.
• Conduct internal operational training when new customer requirements arise.
• Maintain good customer relationships.
• Support ad hoc quotations when required.
• Travel overseas when required.
Requirements
• Strong knowledge of either air or ocean freight is mandatory, while familiarity with trucking and logistics operations will be an advantage.
• Good operational knowledge of supply chain management (SCM) and processes involving air and ocean freight transportation.
• Minimum 3 years of freight forwarding experience; regional experience will be an advantage.
• Good communication and interpersonal skills.
• Proficient in Microsoft PowerPoint, Excel, Word, and Visio.
• Knowledge of EDI and common IT terminology.
• Good written and spoken English.
Working hours:
Mon to Fri 8.30am - 6pm
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