Job Description
⢠Monitor compliance to national and international quality standards and related regulations.
⢠Participate in quality related activities such as audit, qualification program, claims etc.
⢠Any other ad-hoc duties as assigned by the Management/Manager from time to time.
⢠Act as a representative for operations to Internal and External Stakeholders
⢠Manage stakeholder expectations and ensure timely completion of project deadlines.
⢠Create and write Standard Operations Procedures
⢠Create Process flowcharts.
⢠Conduct Internal and External Training with operational staff.
⢠Coordinate with IT team for enhancement systems integration
⢠Manage testing for IT projects.
⢠Support on daily operational issues.
⢠Maintain SOP internally at a regional level.
⢠Supporting Daily/Weekly/Monthly/KPI reports for customer.
⢠Attend to customer request on timely matter.
⢠Act as a Control Tower for communication between internal and external customer.
⢠Aligning processes with internal and external operation.
⢠Work with Operation Manager to make improvement for operation.
⢠Conduct training for internal operation if there are new requirement from customer.
⢠Maintain good relationship with customer.
⢠Support adhoc quotation if required.
⢠Travel overseas if required.
⢠Any other ad-hoc duties as assigned by the Management/Manager from time to time.
Job Requirements
⢠Min Diploma in Logistics/Supply Chain/Transportation/International Business and 2 years working experience in Freight Forwarding/Logistics Industry, Air/Ocean freight experience is a plus.
⢠Good command of written and spoken English, proficiency in other languages is a bonus as to liaise with other regional offices.
⢠Proficient in MS Office and Teams.
⢠Experience in at least one aspect of freight forwarding operations either Export or Import, with both experiences will be added advantage.
⢠Detail oriented and good time management.
⢠A good team player.
⢠Responsible and able to work remotely to deliver key task completed on time.
Working hours:
Mon to Fri 8.30am - 6pm