Regional Service Engineer

About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

JOB SUMMARY

The Service Engineer is responsible for performing repair and maintenance activities within the Aftermarket function. This role carries technical accountability and takes responsibility for on-site and remote service activities, contributing directly to equipment reliability, operational efficiency and customer satisfaction. This role will support our Channel partner’s aftermarket team and ensure a high level of customer satisfaction within the SE Asia region.      

ESSENTIAL DUTIES & RESPONSIBILITIES

These duties are not meant to be all-inclusive, and other duties may be assigned

• Repair vehicles and various equipment in an accurate and timely manner
• Understand the electrical and hydraulic schematics to be able to complete the repairs correctly and safely
• Actively seeking ways to retain a clean, organized, and safe work area
• Carry out machine inspection
• Conduct machine familiarization and service training
• Prepare clear, accurate and timely service reports, including documentation for warranty claims
• Register and document identified product quality issues in thee relevant systems for follow-up and continuous improvement
• Provide service quotation for repair, maintenance, calibration and cost estimates for out-of-warranty units to achieve profitable revenue
• Supervises and ensures all faults are resolved promptly and that preventative maintenance is delivered to customer
• Communicate relevant technical, commercial and operational feedback to internal stakeholders including Sales, Aftermarket and Operational team and share identified sales or service leads
• Demonstrate proficient and safe use of service tools, equipment and diagnostic instruments
• Travel overseas for training & service as workload requires
• Act in accordance with JLG’s core values, taking ownership of personal actions and ensuring safety and well-being of colleagues, partners and customers
• Perform other duties as assigned

JOB REQUIREMENTS

Minimum Qualifications

• Technical school or its equivalent.
• Two (2) or more years of experience in the field or in a related area.
• Valid Driver’s License.

Preferred Qualifications 

• Relevant industry related certifications.
• Strong time-management and prioritization skills, able to multi-task and prioritize competing requirements and meet deadlines.
• Ability to work in a fast-paced environment where requirements are constantly changing.
• Experience and proficiency with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, SharePoint, etc.