Regional Transportation Operations Specialist

This is a Carrier Management Role responsible for ensuring our Logistics Service Providers (LSP) performs at the agreed level of execution. It requires a broad level of understanding in various transportation networks (Air, Ocean, Ground, and Parcel Shipping) and familiarity with freight flow (Order Management, Warehousing, Transport Compliance, Packaging, etc). Specifically, the role will be responsible for the following activities: Service Level Performance Management: Escalation Management, On Time Performance, Missing, Wrong, & Damage PPM Cross Dock Management MBR Participation, Carrier Management New Volume Onboarding Work with CBM team if an expectation is not met Establishing clear & achievable SLAs/KPIs Work with CBMs on Performance Plans Work with carriers on contingency plans for expected delays Improve both gross & net scores Manage MBR Action Trackers Support with Track & Trace and close monitoring of service provider Support with issues between CrossDock service provider and transport service provider Support with SOP/SOW creations Establish expectations (with service provider and CBM Team) Bachelor's Degree Relevant years of experience in Logistics and Transportation Operations Communication skills at all levels. Demonstrate sense of urgency. Accustomed to taking accountability for ensuring that projects are completed on time. Identifies and resolves technical, operational, and organizational problems. Analytical and use of data to drive solutions. Strong attention to details Ability to deal with ambiguity. High level of business acumen.