Relationship Manager

Business Management

1. Actively solicit and develop new customer relationships and deepen engagement with existing customers to drive revenue growth.
2. Identify customer needs and recommend effective solutions to achieve fruitful cross-sell of trade finance, loans, deposits, remittances, FX/treasury services and network services.
3. Regular calls to actively pursue business opportunities with new and existing customers.

Compliance & Risk Management

1. Perform credit assessments for new and existing customers. This would include the timely preparation of periodic and transactional credit proposals in an accurate and well-organized manner, that is supported by sufficient depth of analysis and succinct insights and recommendations.
2. Review and negotiate customer documentation to ensure adherence to the Bank’s risk and compliance requirements.
3. Conduct due diligence on transactions – including collateral positions, counterparties, market price, and shipment details etc.
4. Vigilantly monitor customer activities (trade volume / ancillary business etc.) to identify and manage potential credit, transactional or unusual activity risks.
5. Possess awareness and understanding of KYC / AML compliance requirements, to ensure adherence to regulatory requirements and internal policy guidelines / procedures.

Data Collection & Process Development

1. Prepare and coordinate documentation for account opening and facility establishment in a timely and organized manner.
2. Prepare credit memos, internal business reports, customer proposals and call reports in an accurate and succinct manner with meaningful insights and recommendations.
3. Timely and accurate provision of information and responses to internal and external audits.

Customer Service

1. Manage day-to-day customer transaction needs and resolve enquiries promptly and effectively.
2. Coordinate day-to-day transactions with Trade Operations and Branch Operations to ensure timely turnaround and good customer service.
3. Conduct regular meetings with customers to develop/maintain strong and meaningful engagement.

Personal Development & Training

1. Strengthen written and oral communication skills, trade finance understanding and credit analysis capabilities to deliver effective customer advisory and risk oversight.
2. Uphold the highest level of ethical standards and integrity in all activities, including compliance with the Bank’s Code of Ethics and Business Conduct.
3. Uphold professionalism in conduct and project a professional image as an employee of the Bank.