We are looking for a capable Relationship Officer, Call Centre to join our incredible team at HL Assurance Pte Ltd in Downtown Core, Central Region.
Growing your career as a Full time Relationship Officer, Call Centre is an awesome opportunity to develop critical skills.
If you are strong in time management, attention to detail and have the right experience for the job, then apply for the position of Relationship Officer, Call Centre at HL Assurance Pte Ltd today!
Job Responsibilities:
- Responsible for pre-sales enquiries, sales, post-sale customer service and on-going customer relationship management.
- Reach out to existing and potential customers to present our product and service offering.
- Communicate with customers to understand their requirements, needs and address any questions or issues customers may have.
- Offer solutions based on clients’ needs and capabilities.
- Managing customer’s enquiries or policies in order for existing customers to remain satisfied with company products and services.
- Developing and sustaining solid relationships with customers to encourage repeat business.
- Using sales scripts provided by the company as a guidance to drive sales and respond to customer rejections.
- Gathering and documenting customer information, payment methods, purchases and call outcomes in the designated CRM or tracking tools.
- Ensure daily and monthly KPIs (Call Performance and Sales Target) are met and exceeded
- Well versed of insurance products and services.
Job Requirements:
- Minimum Diploma/ GCE ‘O’ level with at least 3 years of relevant work experience doing outbound sales preferably in Call Centre environment and general insurance industry
- Possess Insurance certification (GI – BCP & PGI) and basic computing skills
- Energetic, outgoing personality and service oriented
- Independent and a fast leaner with initiative
- Able to converse fluently in both English and Mandarin (would be an advantage but not mandatory)
- Team player with excellent interpersonal and communication skills
Other Information and Benefits
- 5-day work week (Mon- Fri, 9 am - 6 pm, 1 hour lunch),
- 10 mins walk from Tanjong Pagar MRT
- Attractive remuneration package, monthly and quarterly commission, annual leave entitlement, outpatient and dental benefits, group hospitalization and surgical, personal accident and term life insurance, etc.
Benefits of working as a Relationship Officer, Call Centre in Downtown Core, Central Region:
● Opportunity to Make a Difference
● Rapid Progression
● Advantageous package