Relocation Consultant

Job Description:

Relocation & Destination Services

• Manage end-to-end relocation assignments for expatriates and their families.
• Coordinate destination services including: Home search, School search, Area orientation, Temporary accommodation, Tenancy management, Move coordination, Departure services, Settling-in assistance
• Conduct needs assessments and provide tailored relocation solutions based on client policies and assignee requirements.
• Accompany assignees for property and school viewings where required.
• Provide local orientation and practical guidance on living in Singapore.

Visa & Immigration Application

• Coordinate immigration applications including: Employment Pass (EP), S Pass, Dependant Pass (DP), Long-Term Visit Pass (LTVP), Permanent Residence applications, Work permit renewals and cancellations, Business visas and related immigration support
• Liaise with government authorities, immigration specialists, and corporate HR team regarding immigration requirements and timelines.
• Advise clients and assignees on immigration documentation and compliance requirements.
• Monitor application status and ensure timely submission and follow-up of immigration cases.
• Maintain accurate immigration records and ensure compliance with local regulations and client policies.
• Support assignees with post-arrival formalities and registrations where applicable.

Client & Assignee Management

• Act as the primary point of contact for assignees throughout the relocation and immigration process.
• Build and maintain strong relationships with corporate HR teams, relocation management companies (RMCs), landlords, real estate agents, schools, and service providers.
• Provide regular case updates and ensure service delivery meets agreed timelines and KPIs.
• Handle client and assignee queries professionally, promptly, and with empathy.
• Deliver high-touch support for VIP assignees where required.

Coordination & Administration

• Coordinate with internal teams and external vendors to ensure seamless service delivery.
• Prepare service proposals, cost estimates, and service confirmations.
• Maintain accurate case records and update internal systems regularly.
• Monitor budgets, invoices, supplier payments, and service authorizations where applicable.
• Ensure compliance with company SOPs, data privacy requirements, and quality standards.

Requirements:

• Diploma or Degree in Business Administration, Hospitality, HR, International Business, or related field.
• Minimum 2–5 years of experience in relocation services, immigration coordination, global mobility, hospitality, or customer service.
• Experience handling Singapore immigration processes is highly preferred.
• Act as a liaison between Japanese clients, headquarters and local employees
• Strong communication skills in English (spoken and written)
• CEI certified.
• Familiarity with Singapore residential leasing practices is an advantage.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams).

For consideration, kindly submit your CV by clicking “APPLY NOW”

**Only shortlisted candidate would be notified**

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R1222284 | Soh Chin Wee, Kelvin