Employee Experience Senior Specialist

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.

We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research.

We are home to over 14,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies.

In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

This role is based in our Bugis Junction Tower office.

Key responsibilities

The HR SSO Senior Specialist (Onboarding) is expected to assume the following key responsibilities plus any other reasonable duties as required:

• Management of the Onboarding Platforms & all templated Communications to ensure all are maintained and accurately updated with any changes throughout the year
• Act as subject matter expert for the WelcomeIn and Activate Programmes
• Will work with and support Team Leader to escalate and deliver any training requirements.

• Build and maintain strategic relationships with project teams, in-country HR teams, and the Informa Communication team, facilitating effective collaboration to deliver manager guidance, identify current onboarding processes, and ensure local requirements are met.
• Proficiency in data collection and analytical techniques to consolidate insights that inform stakeholder communications, enhance feedback processes, and drive evidence-based decision making across the organization.
• First line response for escalated queries and complex onboarding matters
• Provide first point of contact for hiring managers and new colleagues resolving queries professionally and promptly
• Working with the Global operations teams to establish a smooth transition of all starters post offer and moving into the onboarding stages
• Management and updating of the new colleague tracker on a day-to-day basis
• Initiate new starter onboarding process, preparation and issuing of all documentation, welcome meetings and reminders starting at pre-boarding through to one year after joining
• Organise key onboarding events throughout the programme, ensuring the colleague is informed and attending, whilst maintaining the tracking schedule
• Management of key systems & relationships with account holders of these systems to support wider onboarding processes, ensuring guidance on usage is up to date and work with Team Leader to cascade to rest of team (including but not limited to – Absorb, Random Coffee)
• Handles diverse and confidential information requiring extreme accuracy, independent judgement and discretion.

People Management Responsibilities

• General duty of care to colleagues
• Work collaboratively across teams/businesses
• Act as a role model to others
• Provide help and a buddy system to other members of the team depending upon your level (SSC Specific)

Skills & Abilities

• Excellent communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts
• Proficient skills in Excel, Word and Outlook are essential
• Remain approachable under pressure
• Knowledge and ability to use relevant internal systems
• Ability to act with integrity, tact and diplomacy with sensitive and confidential information and handle it in a secure and safe manner at all times
• Work as part of a team
• Ability to complete a variety of related tasks
• Pro-actively solve problems
• Excellent Customer Service skills
• Good time management skills
• Ability to be flexible within role
• Excellent oral and written communication skills

• Understanding of Applicant Tracking Systems/Onboarding Platforms advantageous
• Candidates without HR Experience can be considered. 
• Proven capability in engaging, and managing stakeholders

Kindly note that the internal title will HR Shared Services Senior Specialist. 

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks 
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: annual leave plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year 
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, access to health apps and more
• Recognition for great work, with global awards and kudos programmes 
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application. If you would like to request reasonable adjustments or accommodations to assist your participation in the 

hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner 

for the role once they have been in touch. Your request will be reviewed and considered in confidence. At 

Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are 

welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law.  Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.