Repair Technician (Gadgets & Home Appliances)

Official website: https://www.dasher.sg/

What's your role?

Attend to warranty request from customers and also provide installation service from customers ( (Shopee, Lazada, Qoo10, Retail outlet) Product category: Electronic Gadgets (car dashcam, smart watch) & Home Appliances(TV, audio speaker, kitchenware)

• Testing & Troubleshooting
• Repairing - with spare parts provided
• Communicate effectively with customer to schedule appointments and provide relevant information about the installation process
• Documentation for entire inspection and repair process
• Perform on-site inspections and preventive maintenance services
• Ensure a positive customer experience by being courteous, professional, and responsive to any questions or concerns they may have
• Converting angry customer into DASHER's friend

What's the skill required?

• Entry level candidates are welcomed to apply!
• Good command (both spoken and written) in English and 中文 in order to communicate with Chinese speaking customers and suppliers
• Passionate in IoT, electronic gadgets and home appliances products
• Able to work 5.5-Day a week, Mondays to Friday, 9am to 6pm, Saturday, 9am-1pm

Who's there to support you?

Do not worry! Everything starts with a training where your senior will guide you through our products information and internal communication process flow.After the onboard training session, you will be guided by your team lead starting the day-one you hands-on for repairing, you're not doing this alone! He will also be your mentor should you require assistance or clarification on all work-related matters.You will be involved into various internal sharing session about latest info on new product launching and new technology trending related news update.

Benefit Package

1. Must-have:

• CPF contribution
• AWS
• Annual Increment

2. General:

• Medical Benefit
• Optical Benefit
• Dental Benefit
• Annual Leave
• Medical Leave
• Compassionate Leave
• Parental Leave
• Child Care Leave

3. Special at DASHER:

• Insurance
• Laptop provided
• Company Trip
• Anniversary Gift – Thank you to be with us!
• Birthday Gift – Must celebrate!
• Snacks, and Refreshment provided
• Staff Discount – The deal can go real crazy~

Nurturing Your Growth, Our Priority

Challenging Industry – never worry about lacking opportunity to learn and grow

In the challenging industry of e-commerce, we’re facing new problems every now and then. Challenges never stop but DASHER is committed to overcome all of them and believes that where there is difficulty there is opportunity. Face challenge, take it on, conquer it and GROW!

Elite Teammates – a dream team

DASHER always committed to maintain a positive organisational culture, and further improve it. You will be working with different people with different strengths and expertise, but y’all share a thing in common, which is y’all is ELITE. The team focusing a lot on efficiency which will definitely drives you to discover and unleash your own potential. Take this opportunity to gain experience and knowledges from your teammates!

Career Progression – clear path ahead

DASHER has a high expectation on you to learn and grow fast. You’re expected to play a leader role in no more than two years. Learn to inspire and influence others here. DASHER has a very clear structure of career advancement, and at a point of time, it’s your call whether to develop your skillset towards a management path or a professional/technical path.

You & DASHER

We would rather describe ourselves to be a football team instead of a “family”. It is never our intention to make everyone stay together forever until their retirement. Instead, we emphasize on the values created and journey we went through together in achieving our mutual goals.

DASHER nurtures you with supports, resources and opportunity. You achieve personal growth via precious experience and knowledge you gained while staying with us, and also in such process you drive the success to DASHER as well, enabling the organization to grow to next level.

At one point of time where you are ready to take on your new adventure outside of DASHER, we will treat it as a club transfer of football player, there should be no hard feeling and we will sincerely wish you all the best. DASHER might be just one of the stops that you have in your career journey but we will make it your most remarkable and memorable one.