A

Reservations Agent/Officer

icon building Company : Accorhotel
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.
icon loader
icon loader

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications
happy man
thunder iconActivate JobCopilot

Job Description - Reservations Agent/Officer

Company Description

We are in the luxury hotel business in central Singapore; offering business and leisure travelers contemporary rooms and suites filled with opulent amenities and elegant furnishings, alongside first-rate facilities, exquisite French and local cuisines in our all-day dining restaurant, bar and a huge convention space with meeting rooms and 2 ballrooms to cater to corporate, meeting guests as well as leisure function events including weddings & dinner & dances.   We represent the renowned French living and Sofitel hospitality in Singapore.

Job Description

  • Responsible for handling telephone enquiries, accepting reservations and subsequently inputting it into the system.
  • Report directly to the Reservations Manager
  • Be well versed in Resavison
  • Work closely with all Front Office and Sales & Marketing providing lead advice and constant "feedback" concerning both enquiries and firm reservations
  • Maintain a professional and friendly attitude while liaising with guests and clients both in person and on the telephone.
  • Provide efficient and courteous telephone service to guests and callers so as to upkeep the service standards of Sofitel.
  • Responsible to ensure that all information relating to a reservation is keyed correctly into the system and is of highest accuracy with errors kept to an absolute minimum.
  • Offer appropriate room types, price inclusions, upsell and handle price objections.
  • Responsible for ensuring that all daily tasks is completed diligently
  • Responsible for providing all telephone inquiries with concise information concerning the services and facilities provided by the Hotel.
  • Take note of the reservation status to sell available rooms.
  • To be well informed in all F&B Promotions
  • Taking In Room Dining Orders and actively upselling

Qualifications

  • Able to work shifts
  • Ability to communicate in English effectively.
  • Good interpersonal and guest interaction skills.
  • Meticulous and has an eye for detail.
  • Good organizational and administrative skills.
  • Knowledge of OPERA software is preferred.
  • Service-oriented.
  • Desire and ability to train and develop ambassador.
  • Maintain awareness of industry trends.
  • Initiate contacts and establishes rapport easily.
  • Assert point of view directly yet tactfully.
  • Organise time and work efficiently.
Original job Reservations Agent/Officer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Share Job
Share Job

Auto-Apply to Reservations Agent Jobs with your AI JobCopilot

thunder icon Auto-Apply with AI

Similar Reservations Agent Jobs in Singapore

GrabJobs is the no1 job portal in Singapore, connecting you to thousands of jobs fast! Find the best jobs in Singapore, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.