We are hiring a diligent Reservations Executive / Assistant Reservations Manager to join our vibrant team at Wyndham Singapore in City Hall, Central Region.
Growing your career as a Full time Reservations Executive / Assistant Reservations Manager is a fantastic opportunity to develop essential skills.
If you are strong in problem-solving, attention to detail and have the right mindset for the job, then apply for the position of Reservations Executive / Assistant Reservations Manager at Wyndham Singapore today!
Reservations Executive / Assistant Reservations Manager
We are looking for a dynamic and enthusiastic Reservations Executive or Assistant Reservations Manager to join our team. The role encompasses all aspects of reservations for the hotel. Reporting to the Director of Revenue, you will be responsible to maintain an accurate record of all reservations, handling inquiries and bookings in a timing basis, displaying excellent phone and customer service skills, provide training and coaching to the Reservations Agents.
Duties and Responsibilities:
- Manage daily operations of the Reservations Department
- Creating and updating room reservations via the PMS
- Ensure accurate and timely entry of reservation data into the system.
- Ensure all Reservations Agents promote upselling to maximise hotel revenues.
- Managing special requests and room allocations.
- Resolve any booking issues or discrepancies in a professional way.
- Provide training in all aspects of reservations operations to the subordinates to ensure a high degree of accuracy in reservations and guest satisfaction.
- Manage group bookings from Sales, follow up and follow through with the Sales Manager to ensure for smooth operations
- Perform any other duties as assigned by the superior
Requirements:
- Diploma in Hospitality/Tourism or equivalent
- Minimal 3 years of relevant experience in a similar capacity
- Strong interpersonal & communication skills (verbal and written)
- Highly responsible & reliable
Only shortlisted candidates will be notified.
Benefits of working as a Reservations Executive / Assistant Reservations Manager in City Hall, Central Region:
● Learning opportunities
● Company offers career progression opportunities
● Competitive salary