Reservations Officer - Hiring Now

Job Responsibility Reservations/OTS Agent:

• Responsible for handling telephone enquiries, accepting reservations and subsequently inputting it into the system.
• Report directly to the Reservation Manager.
• Be well versed in Resavison.
• Work closely with all Front Office and Sales & Marketing personnel, and in particular, Sales & Marketing, providing lead advice and constant "feedback" concerning both enquiries and firm reservations.
• Maintain a professional and friendly attitude while liaising with guests and clients both in person and on the telephone.
• Provide efficient and courteous telephone service to guests and callers so as to upkeep the service standards of Sofitel.
• Responsible to ensure that all information relating to a reservation is keyed correctly into the system and is of highest accuracy with errors kept to an absolute minimum.
• Offer appropriate room types, price inclusions, upsell and handle price objections.
• Responsible for ensuring that all reservation filing is carried out daily.
• Responsible for providing all telephone inquiries with concise information concerning the services and facilities provided by the Hotel.
• Take note of the reservation status to sell available rooms.
• Taking In Room Dining Orders and actively upselling.

One Touch Service

• Ensure OTS agent complies with Sofitel brand standard.
• Ensure the OTS agent delivers and completes all the paperwork required for Front Office/ Reservations within the time frame required
• Ensure that the OTS agent answers every call within the time frame stipulated and in a professional and caring way for the guest
• Ensure that all requests taken by the OTS agent have been properly passed on to the correct department and followed up
• Work closely with the FOM to create a development plans for OTS agent
• Work closely with FOM regarding rostering for OTS agent

Position Requirements:

• Able to work shifts
• Ability to communicate in English effectively.
• Good interpersonal and guest interaction skills.
• Meticulous and has an eye for detail.
• Good organizational and administrative skills.
• Knowledge of OPERA software is preferred.
• Service-oriented.
• Desire and ability to train and develop ambassador.
• Maintain awareness of industry trends.
• Initiate contacts and establishes rapport easily.
• Assert point of view directly yet tactfully.
• Organise time and work efficiently.
• Preferably candidates with working experience in Front Office, Customer Service, Receptionist or equivalent
• Candidates without relevant working experience but have good communication skills in English language will be considered.