Residential Customer Service (1Year Contract) - Hiring Immediately

Leading Utilities Group company

Duration: 12 months extendable/convertible

Working Location: Near to Tengah Community Centre (Bukit Batok)

Working hours: 08.30am – 6.00pm (Monday to Friday)

Job Responsibilities 

• Provide high quality of customer service and professionalism in managing consumers feedback and enquires
• Actively collaborate with stakeholders to investigate complex cases and feedback on the Centralised Cooling System (CCS)
• Communicate effectively with consumers to ensure satisfactory solutions and updates are given timely 
• Take ownership of cases by following through effectively and actively close each case
• Provide regular records and updates of cases in systems and reports
• Any other ad-hoc duties as assigned

Job Requirements

• At least 4-5 years of experience in customer service
• Excellent verbal and written communication skills
• Problem solving skills to creatively resolve feedback and issues
• Interpersonal skills to relate cordially with different classes of people
• Ability to handle stress, adaptable and independent to work in a dynamic environment with minimal supervision
• Willing to standby to work on weekends where required

Executive Officer, Resident Engagement (Frontline & Backend) (12 months) 

https://go.persolkelly.com/job/apply/5435

Leading Utilities Group company

Duration: 12 months extendable/convertible

Working Location: Near to Tengah Community Centre (Bukit Batok)

Working hours: 08.30am – 6.00pm (Monday to Friday)

Job Responsibilities 

Provide high quality of customer service and professionalism in managing consumers feedback and enquires

Actively collaborate with stakeholders to investigate complex cases and feedback on the Centralised Cooling System (CCS)

Communicate effectively with consumers to ensure satisfactory solutions and updates are given timely 

Take ownership of cases by following through effectively and actively close each case

Provide regular records and updates of cases in systems and reports

Any other ad-hoc duties as assigned

Job Requirements

At least 4-5 years of experience in customer service

Excellent verbal and written communication skills

Problem solving skills to creatively resolve feedback and issues

Interpersonal skills to relate cordially with different classes of people

Ability to handle stress, adaptable and independent to work in a dynamic environment with minimal supervision

Willing to standby to work on weekends where required 

Interested candidates please to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile. 

We regret to inform that only shortlisted candidates will be notified.

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