Support the allocation of resources in through long-term planning. Direct and support Resource Allocators to effectively resource shifts on a 24/7 basis through three distinct phases:
Pre-planning - considering the expected demands, schedules, and roster resources pre-plan the allocation of tasks 24-72 hours in advance of the shift
Shift-planning - during the shift prior and/or at the start of the appropriate shift, considering the actual availability of resources (Manpower, Equipment, and Facilities), re-check the pre-plan and undertake the detailed allocation of all resources ensuring that allocation is undertaken according to load
Real-time - considering the availability of resources and the dynamic operational environment, undertake all aspects of the real-time allocation of resources in-line with the actual loads
Improve operational efficiency and productivity by utilizing specialist knowledge of the decision support systems including but not limited to Resource Management System (RMS), Real-Time Control (RTC), Multi-Access Check-in System (MACS) and other dnata or third-part Management Information Systems (MIS).
Actively work with the Duty Managers and Resource Allocators by providing expert advice, input and direction in order to respond to dynamic changes during rostering including but not limited to annual leave planning, long term workplace injuries or sickness.
Effectively communicate the rostering plan to the appropriate staff, seeking input and review to ensure that front-line staff inputs are reviewed and accounted for in the continual improvement of rostering coverage.
Ensure compliance with all workplace safety, security, and health policies and procedures
Perform any ad-hoc duties as assigned by the reporting manager or department head
Requirements
Minimum Degree or Diploma from a recognized tertiary institution
Minimum 3 years of experience in a planning / resource management role
Previous experience with an airline, airport, or ground handling company a distinct advantage
Must have excellent analytical skills and planning skills for Rostering, Over Time Planning and Leave administration
Previous experience of and proficiency in using existing decision support systems in use for Resources Allocation is desirable
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