RESTAURANT CAPTAIN

As a restaurant captain, you are responsible to promote and ensure guest satisfaction, maintaining a safe and sanitary work environment, and ensuring only the highest quality products are being served.

Responsibilities:

·       Always greet and welcome guests promptly in a warm and friendly manner.

·       Always greet and welcome guests promptly in a warm and friendly manner.

·       Assist guests with table reservations.

·       Ensure guests are serviced within the specified time.

·       Has a good knowledge of menu and presentation standards.

·       Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.

·       Able to answer any questions regarding the menu and assist with menu selections.

·       Able to anticipate any unexpected guest need and reacts promptly and tactfully.

·       Always applies service techniques correctly at all times, and serves Food & Beverage items with enthusiasm.

·       Serve food courses and beverages to guests.

·       Record transaction/orders in Point of Sales systems at the time of order.

·       Communicate with the kitchen regarding any menu questions, the length of wait, and product availability.

·       Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

·       Check with guests to ensure satisfaction with each food course and beverage.

·       Responsible for clearing, collecting, and returning food and beverage items to the proper area.

·       Conducts monthly inventory checks on all operating equipment and supplies.

·       Take an active role in coaching and developing junior staff.

·       Any other duties related to food and beverage service assigned by the manager.

Qualifications:

·      Proven experience in a supervisory role within a restaurant.

·      Strong leadership and organizational skills.

·      Excellent communication and interpersonal skills.

·      Ability to remain calm and professional under pressure.

·       Strong attention to detail and a commitment to quality service.