Operations Management: Oversee the day-to-day operations of the restaurant; Ensure smooth functioning of all departments, such as kitchen, dining area and cashier; Maintain cleanliness and organization throughout the restaurant.
Customer Service: Ensure high levels of customer satisfaction by providing prompt and courteous service; Handle customer inquiries, complaints, and feedback effectively and professionally; Supervise staff to deliver exceptional customer service.
Financial Management: Manage the restaurant expenses, and revenue streams; Summarise reports and supporting document to external accounting firm and monitor the financial performance, implementing strategies to increase profitability; Control costs related to food, labor, and overhead expenses;
Staff Management and Training: Interview, hire and supervise staff members; Schedule staff shifts and manage staffing levels to ensure adequate coverage; Design ongoing training and development opportunities for staff.
Health and Safety Compliance: Ensure compliance with health and safety regulations and food hygiene standards; Implement and enforce sanitation protocols to maintain a clean and safe environment; Conduct regular inspections and address any health and safety issues promptly.
Marketing and Promotion: Work with external marketing agencies to implement marketing strategies to attract customers and increase sales; Utilize social media and other advertising channels to increase visibility and engage with customers.
Administrative Tasks: Handle administrative duties such as payroll calculation, scheduling, and record-keeping; Manage inventory levels and order supplies as needed; Maintain accurate documentation and reporting.
Requirements:
Proven relavant experience as restaurant manager or similar role for at least 5 years.
Strong leadership and responsibilities.
Excellent communication skills in both English and Mandarin is preferred.
Ability to work under pressure and in a fast-paced environment.
Knowledge of restaurant operations, including food and beverage service, kitchen management, and customer service.
Familiarity with health and safety regulations and food hygiene standards.
Proficiency in computer applications such as Microsoft Office and restaurant management software.
Flexibility to work evenings, weekends, and holidays as needed.
Degree or Advance diploma in hospitality management or related field is preferred.
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