Retail Account Manager

The Retail Account Manager is responsible for driving sales performance, customer acquisition, retention, and overall client satisfaction. This role serves as a key liaison between Asurion and the Mobile Network Operator’s retail and sales channels, ensuring strong alignment and execution.

The incumbent also contributes to the client’s growth strategy by providing market insights, competitor analysis, and input into product development and marketing initiatives.

Key Responsibilities:

• Develop and deliver sales plan, implement an account growth strategy to maximize sales and retention across all the client's sales channels.

• Provide sales support and partnering with the sales channels to deliver sales aids, training-cum-coaching, best practices, and sales incentives to sales staff.

• Manage day-to-day requests for support and escalations from the channel, driving higher client satisfaction.

• Identify opportunities to grow sales through expanding addressable markets, enhanced product features and additional sales channels.

• Provide internal stakeholders with regular market feedback and competitor insight.

• Presenting weekly sales reports and improvement plans.

• Be an Asurion product evangelist, ensuring all levels of the client's sales team understand the benefits and unique value proposition of the program(s) to the client themselves and their consumers.

Qualifications:

• A bachelor’s degree in business administration, or a related discipline

• Minimum 3 years' experience in Retail Sales/ Channel Account Management.

• Fresh graduates with strong interpersonal communication skills are welcome to apply.

• Preferably experienced in Mobile Device retail; relevant retail sales experience in consumer electronics, warranty/insurance products or FMCG will be considered.

• Proven track record in building and executing sales programs and delivering sales results.

• Hands-on experience in developing and delivering sales support initiatives across extensive retail networks.

• Demonstrated expertise and flair in sales/ product training and presentation skills to small and large groups.

• Outstanding communication and influencing skills across multiple levels.

• Proficient in Microsoft Office suite, specifically Word, Excel, and PowerPoint for data analysis, reporting, and creation of presentation decks.

• Strong execution mindset and ability to achieve challenging goals.

• High integrity, self-motivation, enthusiasm, energy, and can-do attitude.

• Ability to work autonomously and demonstrate independent initiative.