Retail Brokerage Operations Lead

Role Summary

A critical operations architect role responsible for building a high-performance customer service ecosystem for a futures trading platform, bridging advanced technology with institutional reliability.

Key Responsibilities

• Design end-to-end client onboarding and KYC flows for Asian markets
• Own customer support technology stack and develop high-touch service model
• Ensure operations meet MAS compliance standards
• Become internal expert on client portal and CRM systems

Required Qualifications

• 5+ years experience in brokerage operations, customer success, or fintech support
• Proven ability to manage high-stakes environments
• Strong process-driven problem-solving skills
• Deep understanding of futures market mechanics

Interested applicants please apply here with your updated CV

StriveX Pte Ltd, EA License No: 23S2077

Lee Boon Hou (Hagen), Registration No: R1870932

[email protected]