Retail Executive - Generous Compensation

You are responsible for delivering a great client experience, building our brand one customer at a time and ultimately driving our business through sales. 

You should demonstrate a strong commitment to service, a genuine curiosity and interest in people, authenticity, fashion & style sensibility, and exceptional selling skills. 

The ideal candidate also understands how to be a team player, is savvy about the visual and operational aspects of the role, and is above all, committed.

Key responsibilities include but are not limited to:

Customer Service and Sales:

• Being a brand ambassador reflecting the company core values
• Ensuring the very best levels of customer service.
• Selling, directing and driving sales.
• Offering a personal shopping and styling experience to our clients.
• Delivering the monthly and seasonal sales targets and working closely with the team to do so.
• Ensuring that customers are added to the Database.
• Maintaining a Customer book of key customers and VIP’s.
• Leading by example when it comes to follow-up and clienteling.
• Managing after sales-service of client’s
• Perform daily retail centric Tasks such as stock count, administrative duties

Be Team Player/Buddy

• Demonstrate a high degree of maturity and integrity.
• Lead by example and model behavior that reflects the company's core values.
• Manage conflict professionally and take ownership for your part in the team dynamic.
• Share weekly sales report and insights with the team 
• Contribute to a positive atmosphere that is fun, professional, productive and team oriented.

Stock Management:

• Working closely with the Operations team to ensure healthy stock levels
• Keeping stock replenished and stock rooms tidy.
• Conducting regular stocktakes.

The Ideal Candidate

Attitude:

• A highly motivated and competent individual that is driven by targets
• Passion for People, Design, Jewellery and Gemstones
• A self-starter able to set the standard by their own professionalism and attitude.
• Comfortable working in a fast paced retail environment.
• Must be energetic, self-motivated and self-organised.
• Willingness to work hard and always have the intention to drive the business forward.
• Being able to work on several tasks at a time.
• Be capable of working to deadlines / ability to prioritise / optimal time management.

Skills:

• Strong proficiency in English and Chinese 
• Proven work experience in luxury industry, watches and jewellery or beauty field for at least 2 years
• Proficiency in Microsoft 
• Experience using Google Suite is a plus.
• Additional Language skills are a plus.
• Gemmological Certification is a plus.