Retail Store Manager - Urgent

TASAKI MBS Store

一、Market intelligence 市场信息

• Provide first-hand information concerning commercial projects in the malls

第一时间提供所在商场商业相关的信息；

• Collect and develop market intelligence and update the competitors’ information or sales activities in the malls.

收集并汇报店铺所在商场内相关的销售活动和竞品信息；

• Maintain good relationship with the landlords and support sales activities negotiations;

与商场业主等保持良好的合作关系并再商讨销售活动时提供支持；

二、Operations 零售运营

• Directly supervise the daily operations of the boutique. Align with the company requirements of compliance & service standard.

监管店铺的日常运营，确保其合规且符合公司的各项要求标准；

• Help to settle down the issues in store by providing necessary information/advice to staff as well as the feedbacks to staff to make improvements in a timely manner.

促进店铺内部问题的解决，对需要帮助的员工提供信息，建议并协助他们解决问题。 同事及时给 与店铺员工相关指导及反馈以帮助店铺员工业绩提升；

• Well control the boutique petty cash/stationary and all expenses/billings. Ensure the company policy and the compliance requests are followed.

管理店铺备用金/文具等费用的合理使用，以确保其符合公司的相关规定

• In charge of checking the sales invoice & the relevant supporting documents to meet the compliance requirements.

负责检查销售单据等相关材料以确保合规性；

• Stock management, timely monitor the stock levels and assortments with workable advice to meet the business needs.

库存监督管理：关注库存结构，提出合理建议，改善库存结构和销售节奏。

三、Sales Management 销售管理

• Develop action plan to achieve sales target in terms of qualitative & quantitative aspects.

制定行动计划以保质保量的完成店铺目标；

• Set individual sales target and follow up with sales person’s product knowledge/selling skills/service standard;

制定员工个人业绩指标，并跟进销售员工的产品知识/销售技巧/服务标准。

• Motivate the store staff to achieve annual/monthly sales target/specific items/high jewellery target

激励团队完成年度/月度销售目标/指定商品销售目标/高定珠宝销售目标等。

• Analyse and evaluate product sales results, collect and provide qualitative feedbacks

分析并评估销售结果，收集并提供可行的反馈及建议；

• Implement the strategies from sales retail department including discounts, gwp, expenses etc

落实零售部门制定的政策，例如折扣政策、礼品安排及使用、一般支出等。

四、Customer Relationship 客户关系管理

• Maintain relationship with the landlords to gain the resources to improve store sales exposure.

与业主保持良好的关系以争取商场资源提升店铺业绩；

• Proactively develop new local customer and involve in VIP relationship maintenance together with store staff;

积极挖掘当地新的客户并和店铺员工一起维护 VIP 客户；

• Well handling after-sales claims with timely communications with corporate related functions.

及时与公司相关部门沟通妥善处理售后问题；

• Improve overall service quality to meet Satisfaction Barometer standard.

提升整体的服务质量来提高客户的满意度；

• Implement all CRM programs.

积极进行各项客户关系维护项目；

五、Team Management and Development of Boutiques 团队管理及店铺发展

• Set clear roles and responsibilities of each team member

为团队每一个成员制定清晰的职责；

• Well arrange staff’s workload and priorities. Monitoring and evaluating performance by conducting corrective or disciplinary actions.

决定员工工作量和任务优先次序，进行任务授权、监督和评估员工表现，并主动采取改进性和加 强纪律的行为；

• Provide training, coaching & feedback for career development.

为员工提供职业发展相关的培训/辅导及反馈；

• Recruit the team in a timely manner to meet the business development needs

及时的跟进为团队招募合适的员工来满足业务发展的需求；

• Identify the employees’ potential & the talents in the existing team.

识别现有团队中的员工的潜力及特长；