RH OCP Tech Lead (Red Hat Openshift Container Platform)

* Only Singaporean need to apply *

Role Overview

We are seeking an experienced Day 2 Operations Tech Lead to join our Public Sector Data & AI practice. In this role, you will lead a team of consultants responsible for the ongoing operations and continuous improvement of enterprise data and AI platforms deployed on Red Hat OpenShift Container Platform (OCP) within a government data center environment.

You will serve as the primary technical authority for Day 2 operations across a multi-solution landscape, overseeing day-to-day service delivery while mentoring your team and engaging directly with client stakeholders to ensure SLA commitments and platform health are consistently met.

Key Responsibilities

Technical Leadership & Day 2 Operations

- Lead and oversee all Day 2 operations activities, ensuring platform stability, performance, and availability in line with agreed SLAs

- Serve as the primary technical escalation point for service requests (SRs), change requests (CRs), incidents, and problems

- Oversee the timely assessment, scheduling, and execution of CVE patches and platform upgrades, ensuring compliance with client security policies

- Establish and enforce operational runbooks, playbooks, and SOPs for all managed solutions

- Drive identification and remediation of technical debt, performance bottlenecks, and operational risks

User & Access Management

- Oversee end-to-end user onboarding and offboarding processes across all managed platforms, ensuring access provisioning and deprovisioning are completed accurately and within agreed timelines

- Ensure onboarding/offboarding activities comply with client identity and access management (IAM) policies and security requirements

Team Management & Delivery

- Lead, mentor, and develop a team of Day 2 operations consultants, fostering a culture of technical excellence and accountability

- Plan and manage team workload allocation across SRs, CRs, patching cycles, and proactive maintenance activities

- Coordinate with project delivery teams to ensure smooth handover of new solutions into steady-state operations

Client Engagement & Governance

- Act as the primary Day 2 technical point of contact for client stakeholders.

- Prepare and present operational health reports, incident post-mortems, and service review materials to client leadership

- Participate in stakeholder meetings and ensure all changes adhere to client governance and change management requirements

Required Qualifications & Experience

Essential

- Minimum 5 years of relevant experience in technology operations, platform engineering, or technical consulting roles

- Proven hands-on experience with Red Hat OpenShift Container Platform (OCP), including cluster management, workload deployment, patching, and Day 2 operations

- Red Hat Certified Specialist in OpenShift Administration or equivalent OCP certification

- Demonstrated experience leading a team of technical consultants or operations engineers in a managed services or consulting context

- Solid understanding of IT service management practices covering service requests, change management, incident and problem management

- Experience managing CVE vulnerability assessments, patch planning, and coordinating platform upgrades in an enterprise environment

- Singapore Citizen or Permanent Resident (mandatory)

Preferred / Advantageous

- Prior working experience within Singapore's public sector, government agencies, or defence organisations.

- Familiarity with Singapore Government security classification frameworks and data handling requirements

- Working knowledge of data integration and ETL concepts; hands-on experience with tools such as Talend is a plus

- Python scripting skills for operational automation, monitoring, or administrative tasks

- Exposure to AI/ML platforms such as H2O.ai in an operational or support capacity

Leadership & Core Competencies

- Strong client-facing communication skills; ability to translate technical issues into clear business language for non-technical stakeholders

- Demonstrated ability to lead multi-disciplinary teams under pressure, managing competing priorities across multiple concurrent workstreams

- Proactive, ownership-oriented mindset with a strong commitment to service quality and continuous improvement

- High degree of professionalism and discretion in handling sensitive government data and classified environments

- Analytical and structured problem-solving approach; comfortable conducting root cause analysis and driving permanent fixes

Security & Clearance

Given the nature of the client environment, the successful candidate must be a Singapore Citizen. Candidates will be required to undergo government security vetting and obtain a security clearance as a condition of engagement.