R&M Officer (Banking/East/Processing)

Expectation

1. To ensure that cut off times and SLAs of various products are met

2. To ensure 100% accuracy and quality in tasks performed

3. Ensure handling of enquiries and updating of statuses of cases are timely and accurate.

Responsibilities

1. Set up and maintain profiles of customers in various e-banking systems in accordance to forms submitted

2. Perform tagging of users as authorizers/administrators in system when required.

3. Handle enquiries & follow up

4. Update tracking spreadsheets

5. Perform Live verification of systems

6. Any other duties assigned in the course of work or rotation of duties

Requirements:

• Min Degree Holder
• Good written and verbal communication skills
• Good Team Player
• Able to work independently, fast and accurate
• Proficient in Microsoft Words, Access, Excel

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No: 01C4394

EA Personnel No: R23111944

EA Personnel Name: Clara Loh