RMA Senior Engineer

## \nCompany:\n\nQualcomm Global Trading Pte. Ltd.\n\n## Job Area:\n\nEngineering Group, Engineering Group \u003e Quality Assurance Engineering\n\nGeneral Summary:\n\nJob Function: \n\nAs an RMA Engineer in Qualcomm\u0027s Customer Quality Team, you\u0027ll resolve RMA product quality issues. You\u0027ll handle RMA evaluation requests from customers, using system and device-level techniques with tools like ATE, XRAY, CSAM, IV curve, bench, Qualcomm inhouse test platforms (ADP, PAT, RCM etc.). You\u0027ll lead debug and data gathering efforts alongside other technical disciplines at Qualcomm.\n\nThe RMA Engineer provides strategic direction and leadership, collaborating with regional leads to align best practices. Their strong understanding of product design and development facilitates effective internal communication. This position offers opportunities to influence quality across the organization through customer and internal interactions.\n\nTechnical Expertise: \n\nStrong experience in the automotive industry or related products is highly desired. Proficiency in understanding various automotive system technologies (IVI, ADAS, connectivity etc.) issues is essential. Additionally, expertise in addressing ASIC Apps processor issues related to camera, audio, video encoding, and graphics validation is required. The position also demands skills in hardware verification on CPU, GPU, memory, as well as experience in collaborating with cross-functional groups including design, marketing, product test engineering, and supply chain. Knowledgeable in semiconductor assembly, SMT, and packaging issues, with an understanding of mechanical test parameters, is preferred.\n\nDuties and responsibilities \n\n * Lead and manage the RMA evaluation progress daily.\n\n * Evaluate customer returns using tools like ATE, XRAY, CSAM, IV curve, and bench tests to identify root causes.\n\n * Serve as a liaison between Qualcomm, Product Core Team, and Branch CQE. Optimize processes between Customer/Branch \u0026 Qualcomm.\n\n * Track actions, schedules, and owners for timely RMA analysis and initiate corrective actions when needed.\n\n * Enhance quality systems to reduce outgoing product DPPM.\n\n * Provide customer feedback to internal teams to improve satisfaction metrics.\n\n * Prioritize and implement customer corrective actions within Qualcomm.\n\n * Produce regular 8D reports for problem-solving teams and management.\n\n * Update customers promptly on open quality issues or support requests.\n\n\n\n\nRequired Skills/Knowledge \n\n * Communication Skills: Strong verbal and written skills; clear organization and articulation of information; seeks win/win resolutions.\n\n * Automotive Systems Knowledge: Understanding key components and interactions of subsystems; correlating handset failures to customer-reported issues.\n\n * Electronic Test Equipment: Proficient with Agilent Network Analyzer, Spectrum Analyzer, Signal Generator, VNA, etc.\n\n * Semiconductor Quality Experience: In-depth knowledge of semiconductor manufacturing processes, focusing on customer issue related aspects.\n\n * Hands-On Lab Skills: Strong system level debug and product characterization; expertise in CMOS design is a plus.\n\n * IC Testing: Understanding IC test performance and its correlation with system behavior; knowledgeable on information sharing policies\n\n\n\n\nEducation/Experience \n\n * BS in Electrical/Computer/Communication Engineering (MS preferred) with 5+ years\u0027 experience.\n\n * Minimum 4 years in customer support, quality engineering, or product testing.\n\n * Familiarity with automotive product qualification procedures and quality standards.\n\n * Proficient in quality tools, statistics, and problem-solving.\n\n * Knowledge of microelectronics, surface mount technology, semiconductor fabrication, or offshore customers is a plus.\n\n * Strong soft skills: proactive, teachable, team player.\n\n\n\n\nMinimum Qualifications:\n\n\u2022 Bachelor\u0027s Degree in Applied Science, Computer Science, Data Science, Engineering, Information Systems, or related field and 2+ years of Quality Engineering or related work experience. \nOR \nMaster\u0027s Degree in Applied Science, Computer Science, Data Science, Engineering, Information Systems, or related field and 1+ year of Quality Engineering or related work experience. \nOR \nPhD in Applied Science, Computer Science, Data Science, Engineering, Information Systems, or related field.\n\nApplicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail [email protected] or call Qualcomm\u0027s toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).\n\nQualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.\n\nTo all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.\n\nIf you would like more information about this role, please contact Qualcomm Careers.\n