Sales Account Manager

Job Summary

The Account Manager is responsible for driving sales growth and managing customer relationships for cleanroom contamination control solutions. This includes selling cleanroom laundry services, garments, disinfectants, clean-in-place (CIP), wipes, mopping systems, and associated consumable products. The role requires the understanding of controlled environments and a commitment to providing exceptional service to clients in industries such as pharmaceuticals, biotechnology, medical devices and electronics manufacturing.
 

Key Responsibilities

1. Sales and Business Development

• Identify and pursue new business opportunities within the cleanroom market and industries supporting cleanroom market.
• Develop and execute sales strategies to achieve sales targets and business expansion.
• Promote and sell a comprehensive range of cleanroom contamination control products and services.
• Manage customer accounts, including contracts, pricing proposal, and service agreements.

2. Customer Relationship Management

• Build and maintain strong relationships with key customers. ensuring customer satisfaction and retention.
• Conduct regular meetings with clients to understand their needs and provide tailored solutions.
• Serve as the primary point of contact for customer inquiries, orders, and after-sales support.
• Monitor customer satisfaction and address any issues promptly.

3. Market Insights and Product Knowledge

• Stay updated on industry trends, regulations, and best practices in cleanroom contamination control.
• Analyse market trends, customer feedback, and competitor activities to identify opportunities and threats.
• Provide customers with technical information and product demonstrations as needed.
• Collaborate with technical and product teams, internally or from suppliers, to address customer challenges effectively, including change control management and support.

4. Collaboration and Reporting

• Work closely with the marketing team, the technical team of the product principal supplier, and logistics teams to ensure seamless delivery of products and services.
• Prepare and present regular sales reports, forecasts, and market analyses and performance review to management.
• Collaborate with peers and support business requirements to meet customer needs.

Qualifications and Skills

• Bachelor’s degree in business administration, Science, Microbiology, or a related field.
• Minimum of 1-3 years of experience in sales or account management, preferably in cleanroom or contamination control products.
• Strong understanding of cleanroom environments and contamination control requirements.
• Excellent communication, negotiation, interpersonal skills and a team player.
• Self-motivated with a proven ability to meet and exceed sales targets.
• Proficient in CRM software and Microsoft Office Suite.
• Demonstrate flexibility and mobility, including the ability to travel on business to meet customer and operational needs.
• Occasional travel to headquarters in Malaysia for business meetings, training, and alignment with company objectives.
• Potentially, regular travel to Johor, Malaysia to cover clients and prospects in the territory.