Sales Account Manager - Singapore

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

 Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

 As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

About the role:

As an Account Manager in our Libraries and Education business unit, you will foster client relationships and secure sales of software services and products with existing customers.

As a customer champion you will act as trusted advisor to our clients across our Libraires and Education solutions, to ensure we provide our customers with the best possible outcomes.

You will be commercially minded, recognising our customers critical business priorities, requirements, and challenges

You will be working across multiple education solutions and will become a customer champion and trusted advisor within that space.

You will communicate daily with recurring customers via phone and face to face, to conduct general account health, to better understand customer needs, assisting with customer questions and identify sales opportunities.

You will keep up to date with our product and services information.

You also will work closely with our marketing team to support sales and marketing initiatives as required.

Requirements:

This role will identify, qualify, and close new business that results in substantial incremental revenue and margins.  As a primary business lead, you will be responsible for cultivating new relationships and maintaining existing ones for allocated accounts, driving customer retention, and actively generating leads across Singapore.

• Experience managing existing customer relationships, with a strong ability to build strong and long-lasting relationships.
• You will have a strategic and consultative sales approach.
• You will have a strong attention to detail and be methodical in compiling all elements of quotation content.
• Excellent written and verbal communication skills.
• Proven ability to learn new systems and software.
• You understand the importance and can strictly follow Company process, systems and protocols at all times.

And 3 years minimum experience working in account management or business development role.

Why you’ll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. We are an Australian Business Awards Employer of Choice and a UK Financial Times Diversity leader for the second year in 2021, rising 400 places and ranking 10th overall in the IT and software sector. We work with leading organisations such as the Tech Talent Charter and White Ribbon 

So here at Civica, we look after you. Here’s what you can expect: 

Career opportunities - we take great satisfaction in seeing you grow and share your knowledge to other parts of our large business 

Flexible work - we have the technology and tools to support a hybrid work environment, with the ability to work from home and the office. 

We’re all different - and we love this about us. We provide an inclusive, safe and welcoming environment to all Civicans, new and old 

Focus on learning - there are heaps of opportunities to enable you to grow and be your best. 

Giving culture - we encourage you to “give back” with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.