Sales Administrator

Job Responsibilities:

Sales order processing

• Master Oracle ERP system, SalesForce and all applications relevant to Soitec sales process
• Enter and manage customer purchase orders in Oracle system
• Coordinate PO quantities and schedules with factory Demand & Sales Operation Manager
• Coordinate shipment deliveries and warehousing with factory Supply Chain Logistics teams, and external contractors
• Track customer payments and accounts receivables; support Finance dept and accounting contractors; support audits

Customer support

• Regularly provide delivery information to customers through various ways : weekly backlog report, customer website update, shipping notification email, order acknowledgment or delivery plan email.
• Establish strong relationship and communication with customer counterparts (SEA customers)
• Answer customer phone calls and emails related to PO’s, deliveries, and standard sales admin topics

Back office support

• Assist TWN&SEA Sales/FAE teams in all work aspects including quotations, invoicing, part number creations, RMA, documentations, shipment packing, etc.
• Secretarial work including filing, record keeping, printing documents, mailing, booking customer meetings on customer online portals, making reservations, etc.
• Back up TWN sales admin and other tasks assigned  

Travel support

• Work closely with PA on coordinate and book local CG team and internal/external visitors arrangement, hotel, tickets, airport transportations, etc 

General administration

• Support Customer Group Executive and local CG team requirements and expense report if needed 
• Any other ad hoc duties assigned

Requirements:

• Min. 3 years in Sales administration and/or customer service for an international company
• Excellent English language skill / Mandarin communication skills as you will be working closely with our Taiwan customers
• Strong ERP system Oracle or SAP knowledge (Oracle preferred)
• Experience with CRM, such as Sales Force is preferred 
• Strong office computer skills (Google Suite, Excel, Word, Powerpoint, etc)
• General Sales/Finance/Accounting knowledge
• Basic knowledge of high tech industries recommended, experience in semiconductor is preferred
• Able to overtime time if required
• Occasional travel may be required in future to support the field, to receive incremental training in the factory or attend global SA meeting