Sales & Customer Service Executive - East

Industry: Manufacturing Industry
Location: Changi South
Working Hours: Monday - Friday
Good Remuneration Package

Responsibilities:

Sales Support & Coordination

• Collaborate closely with the Sales team to support ongoing business opportunities and customer engagement.
• Prepare sales quotations, proforma invoices, and relevant documents as required by Sales.
• Maintain accurate customer pricing, master data, and sales contracts.
• Support Sales with developing order processing solutions for new business models and special sales projects

Order Management & Fulfilment

• Engage proactively with customers to process orders and manage shipment/delivery arrangements.
• Ensure smooth execution of the order-to-cash process including invoicing and order status updates.
• Coordinate with factories in Europe, China, and India for purchase orders and drop shipments.

Inventory & Sales Performance Monitoring

• Monitor and report on inventory development; highlight slow-moving or excessive stock.
• Liaise with Sales to develop strategies to clear inactive or unsold inventory in a profitable manner and monitor the execution
• Coordinate allocation of limited stock during shortages or special campaigns.

Customer Relationship Management

• Act as a point of contact for customer inquiries related to orders, products, and delivery timelines.
• Support customer claim management in Salesforce, ensuring timely resolution through coordination with relevant departments.

Sales Reporting & Analytics

• Generate regular sales reports and dashboards in Salesforce for management and Sales team analysis.
• Track customer sales trends, order history, and suggest upselling/cross-selling opportunities.

Job Requirement:

• Diploma or Degree in Business Administration, Sales, Marketing, Supply Chain, or related field.
• Minimum 2-3 years of experience in sales coordination, customer service, or order processing roles.
• Familiarity with ERP systems (e.g., SAP B1) and CRM platforms (e.g., Salesforce) preferred.
• Experience in coordinating with international suppliers or managing drop shipments is a plus.
• Sales Support Proficiency: Strong understanding of order-to-cash processes, quotation preparation, sales documentation, and coordination between sales and logistics teams.
• Organization and Time Management: Ability to handle multiple priorities, meet deadlines, and stay detail-oriented under pressure.
• Analytical Thinking: Comfortable analyzing sales trends, inventory data, and inactive orders to support decision-making.
• Tech Savvy: Proficient in Microsoft Office 365 (Excel, Word, Outlook, PowerPoint), ERP/CRM tools, SAP (B1) and Salesforce.
• 6 months contract with possibility of conversion

JOBID: QXR943RR

Please send your updated CV to [email protected]

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.

EA Personnel: Cha Zi Jing Josie
EA Registration No.: R24124843
People Profilers Pte Ltd
EA Licence Number: 02C4944
Tel: 6950 9756