Sales Operation Management

Job Summary

Drive sales efficiency and performance by optimizing workflows, managing CRM data, collaborating cross-functionally, administering sales systems, and analyzing key metrics to meet cluster targets in a hospitality sales environment.

Responsibilities

• Streamline sales workflows including lead generation, lead qualification, and contracting to enhance sales team productivity
• Maintain data accuracy and generate performance reports by managing Customer Relationship Management (CRM) platforms
• Collaborate directly with revenue management to align sales strategies and optimize revenue outcomes
• Administer data governance and implement sales intelligence software to support informed decision-making
• Train team members on hospitality booking systems to improve operational efficiency
• Analyze pipeline growth, goal achievement, and win/loss rates to monitor and drive monthly and annual cluster sales targets

Required competencies and certifications

• Diploma or Bachelor's Degree in Business, Marketing, or Hospitality Management
• Minimum 3 years of experience in sales operations or hospitality sales, preferably with team management responsibilities
• Advanced proficiency in Excel and data analysis techniques
• Familiarity with Hospitality CRM platforms and Salesforce tools
• Strong analytical skills to interpret sales data and identify trends
• Effective communication skills to collaborate across teams and present insights
• Problem-solving abilities to address sales process challenges and improve outcomes

Preferred competencies and qualifications

• None explicitly stated