Job Responsibilities
EDI Troubleshooting
⢠Manage disputed invoices for customers on EDI billing
⢠Trouble shooting root cause and resolve dispute on a timely manner
⢠Communicate and work with local & overseas stakeholders for resolutions
Job Requirements
⢠Strong communication and interpersonal skills, with the ability to collaborate effectively across teams and stakeholders.
⢠Positive attitude with a growth mindset, demonstrating adaptability and a willingness to learn in a dynamic environment.
⢠Detail-oriented, proactive, and able to work independently while maintaining a strong sense of accountability and urgency.
⢠Experience in the Freight Forwarding industry, including Freight Bill Audit and Payment (FAP) processes.
⢠Prior customer service experience will be a plus
⢠Able to perform effectively both independently and as part of a collaborative team environment.
⢠Proficient in Microsoft Office applications, including Excel, Outlook, and Word.
⢠Strong organizational skills with the ability to manage multiple priorities and perform well under pressure in a fast-paced environment.
⢠Candidates without prior experience are welcome to apply.
Working Hours:
Mon to Fri 8.30am â 6pm