Sales Support Executive - Urgent Hiring

FirstCom Academy is an approved training provider, offering short and effective WSQ courses with a proven track record in enabling individuals and SME businesses after course completion.

Successful candidate will be responsible for their individual KPI, and not limited to the following: 

• Assist internal staff members with enquires related to sales payment terms, internal CRM system.
• Coordinate with relevant departments to fulfill orders efficiently and resolve any issues or delays.
• Address staff inquiries regarding payment terms, billing processes, and account statements.
• Provide clarification and guidance on payment procedures, including invoice generation, payment methods, and overdue payments.
• Collaborate with the finance department to resolve payment-related issues and discrepancies.
• Serve as a point of contact for internal staff members regarding the Training Management System (TMS).
• Offer training and support to users on navigating the TMS platform, including course registration, tracking progress, and accessing resources.
• Troubleshoot technical issues and escalate complex problems to the IT department or TMS vendor as needed.
• Respond promptly and professionally to staff inquiries via email, phone, or in-person interactions.
• Maintain a high level of customer satisfaction by providing accurate information, resolving issues effectively, and ensuring timely follow-up.
• Build positive relationships with internal stakeholders and collaborate closely with other departments to meet staff needs.
• Prepare reports or summaries as requested by management to track sales support metrics and performance indicators.
• Support other administrative tasks or projects as assigned.

Requirements: 

• 2 years of proven experience in a sales support, customer service, or administrative role.
• Familiarity with order management systems, payment processing, and customer relationship management (CRM) software.
• Strong communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.
• Excellent organizational and multitasking abilities, with a keen eye for detail.
• Customer-centric mindset with a commitment to providing exceptional service.
• Ability to work collaboratively in a team environment and adapt to changing priorities.

Working Hours: 

• Monday – Friday (9:00 am – 6:00 pm)