SAP Processes & Applications Specialist

Job Responsibilities

Regional COPA Support and Coordination 

• Support the regional Center of Processes and Applications (COPA) with a team of IT experts across Finance/Controlling (FI/CO), Customer Service (CS), Customer Projects (CP), and Supply Chain Logistics (SCL).


• Serve as the lead for the Customer Service (CS) stream.


• Assist in developing and implementing the COPA strategy for Southeast Asia and Oceania.


• Support the alignment and enablement of global initiatives in consideration of regional requirements.


• Facilitate the rollout of global solutions across the region, including the Small Entity Template (SET).


• Support regional ITP projects and initiatives.


• Contribute to talent development and capability building across the region. 

Process and Application Optimization 

• Ensure regional processes and tools are aligned with and enabled by global templates.


• Facilitate the localization of IT applications to meet regional requirements.


• Support the optimization and streamlining of the Small Entity Template (SET) rollout. 

Collaboration and Coordination 

• Collaborate with central IT and business teams to ensure aligned and cohesive strategies.


• Coordinate with regional business stakeholders to understand and address the user needs.


• Facilitate knowledge sharing and the adoption of best practices across the region.


• Organize regional superuser alignment for the Customer Service (CS) stream.

Project Management Support 

• Support the oversight of regional IT projects from initiation through completion.


• Ensure projects are delivered on time, within scope, and within budget.


• Assist in managing project risks and issues, ensuring appropriate mitigation strategies are in place. 

Team Support and Development 

• Support the Team Manager, COPA SEA, in developing the team’s knowledge base and strengthening overall capabilities.


• Ensure high-quality responses to regional users and their inquiries beyond individual stream responsibilities.


• Promote a culture of continuous improvement and innovation.

Performance Monitoring and Reporting 

• Assist in developing key performance indicators (KPIs) to measure performance and success.


• Monitor and report on the performance of regional IT applications and processes.


• Ensure compliance with regional and global IT policies, standards, and governance requirements. 

Qualifications

• Degree in Computer Science, Information Technology, Business Administration or a related field


• Language skills: fluent in English and one additional Asian language.


• Solid experience in IT Project Management, Process Management, Application Management or IT Management for at least 5-7 years. 


• Experience working in multinational companies. 


• Proven experience in supporting and implementing SAP solutions. 


• Strong background in business process optimization and application management.