Scrum Master

Company : Cognizant

Job Type : Full Time

Singapore

Number of Applicants

000+

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Job Description - Scrum Master

We are looking for a mid-level Scrum Master with strong coordination and delivery discipline, and hands-on experience working on Singapore Government projects. You will facilitate Agile delivery across cross-functional and vendor teams, manage dependencies and stakeholder touchpoints, and ensure ceremonies, actions, and governance expectations are executed consistently to support predictable outcomes.

Key Responsibilities

Facilitate and coordinate Scrum ceremonies (Daily Scrum, Sprint Planning, Sprint Review, Retrospective) with clear agendas, time-boxing, and documented outcomes (decisions, risks, actions, owners, due dates).
Drive sprint readiness by coordinating backlog refinement, story acceptance criteria alignment, capacity planning inputs, and dependencies required for committed work.
Own action-item and impediment management: track, follow up, unblock, and escalate early to ensure closure and maintain delivery momentum.
Coordinate cross-team and vendor dependencies (application, infrastructure, security, integration, testing, operations); surface conflicts early and drive timely resolution.
Partner with the Product Owner and project stakeholders to maintain backlog hygiene and traceability (priorities, scope alignment, and definition of ready/done), including changes arising from governance reviews.
Monitor delivery flow (WIP, carryover, blocked items) and coordinate interventions (re-planning, splitting work, clarifying requirements, aligning environments) to keep sprint goals achievable.
Ensure transparent communication and documentation in delivery tools (e.g., Jira/Azure DevOps, Confluence/SharePoint, Teams): sprint artifacts, meeting notes, RAID logs, and status updates for stakeholders.
Support governance and audit-ready ways of working by coordinating approvals, checkpoints, and evidence (where required) without slowing down the team unnecessarily.
Coordinate reporting and stakeholder touchpoints (weekly status, sprint reviews, release readiness) and translate delivery metrics into clear, actionable insights.
Promote a respectful, collaborative environment; facilitate healthy conflict, ensure all voices are heard, and keep discussions constructive and outcome-focused.

Required Qualifications

3-6 years of experience supporting Agile delivery as a Scrum Master (or closely related delivery role) in software/product teams.
Demonstrated experience working on Singapore Government (public sector) projects, including multi-stakeholder coordination and delivery governance expectations.
Strong coordination and execution skills: able to manage multiple workstreams, dependencies, and follow-ups with consistent closure.
Excellent stakeholder communication: able to synthesize conversations into clear decisions, actions, owners, and timelines; comfortable presenting to mixed technical/non-technical audiences.
Solid understanding of Scrum and Agile principles, with the judgment to adapt practices to fit delivery realities and governance constraints.
Experience working on ServiceNow projects (e.g., ITSM/ITOM/CSM/HRSD modules), coordinating Agile delivery across business, developers, and platform administrators.
Hands-on experience with delivery and documentation tools (e.g., Jira/Azure DevOps, Confluence/SharePoint, Teams) and disciplined upkeep of sprint and project artifacts.
Proactive problem-solving and escalation skills; able to anticipate delivery risks and coordinate mitigations early.

Preferred Qualifications

Scrum Master certification (PSM I/II, CSM) and/or Agile coaching training.
Experience working with Singapore Government delivery models and stakeholders (e.g., product owners in agencies, SI/vendor delivery), including formal reporting cadences.
Familiarity with security/privacy and compliance coordination in public sector contexts (e.g., secure environments, access management, data handling), working with relevant internal teams.
Experience coordinating releases and non-functional readiness (testing, performance, DR, security reviews), including go/no-go checkpoints and evidence collection.
ServiceNow implementation experience, including coordinating backlog items such as workflows, integrations, catalog items, forms, roles/access, testing (UAT/SIT), and release deployments.
Experience with flow metrics and basic delivery analytics (cycle time, throughput) to guide continuous improvement and stakeholder reporting.

Core Competencies (Coordination-Focused)

Governance-aware agility: balances iterative delivery with required approvals, documentation, and checkpoints.
Vendor & partner management: coordinates deliverables, handoffs, and expectations across SI/third parties.
Follow-through: consistently tracks actions to completion and escalates blockers early.
Stakeholder coordination: connects the right people at the right time to resolve dependencies.
Structured facilitation: prepares agendas, clarifies outcomes, and keeps discussions decision-oriented.
Information radiating: ensures the team has a single source of truth for plans, decisions, and status.
Prioritization and triage: focuses the team on what matters most to meet sprint commitments.
Servant leadership: supports the team without taking ownership away from them.
Continuous improvement mindset: helps the team run small experiments and measure impact.

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