Security Engineer ( Contract | Trend Micro)

Responsibilities:

• Incident Management: Respond to managed security technologies’ fault alerts and/or customer escalation. This includes performing incident/problem escalation within SLA to internal technical teams or external product vendor until resolution. 
• Troubleshooting: Provide support for security solutions, including troubleshooting product-specific technical issues within SLA and work with internal teams/external vendors to resolve technical issues.
• Patch Management: Plan and apply regular updates to mitigate vulnerabilities and maintain system compliance.
• Service and Change Requests: Respond to inbound Change Requests (CRs), Service Requests (SRs) or other queries within SLA.
• System Monitoring: Continuously monitor security systems and perform regular health checks and tasks to ensure operational effectiveness.
• Collaboration: Work closely with IT and cybersecurity teams for reporting and to enhance security measures into ongoing operations.
• Proactive Measures: Stay current with the latest cybersecurity trends and implement proactive measures to improve security posture.
• Compliance: Ensure adherence to security standards and develop / update comprehensive documentation and guides.

Requirements:

• Bachelor’s degree or diploma in Computer Science, Information Technology, Cybersecurity, or a related field.
• 1-5 years of experience in IT or cybersecurity roles.
• -Practical working expertise with one or more of the following technologies: Trend Micro Deep security, Web Gateway ,Tripwire, IWS, Fortigate.
• Sound fundamental knowledge on IP networking (e.g. TCP/IP, routing, etc.) and Firewalls (e.g. Checkpoint, Fortigate)
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.