Senior Analyst, Internal Controls

Identify issues and recommend best practices for internal control processes. Lead functional projects and programs to enhance internal control effectiveness. Partner with teams to analyze business trends and their impact on internal controls. Develop and implement strategies for process improvements within the internal controls function. Ensure compliance with laws and regulations through effective internal control measures. Responsible for the execution of risk management activities within Global Customer Services in collaboration with Business Unit Compliance (BUCO): Create and maintain risk and control inventories including Capabilities, Products, Processes, Legal Entity, Risks, and Controls Identify control gaps and remediate risks for all new regulatory and product changes across Service Experience Provide guidance to First Line on the execution of Process Assurance Monitoring and analyze results for risks to the business Drive execution of incident, complaint, and Risk Compliance Plan (RCP) remediation Monitor metrics for Risk Compliance Review (RCR) programs and ensure timely awareness and actions from Program owners as applicable Maintenance of Governance, Risk, Compliance (GRC) tool data for areas of responsibility Assisting the business and Coordination Services team with responding to Internal and External Audit and Testing Engagements (e.g., Second Line of Defense reviews, Internal Audits, Regulatory Examinations). Review and derive insights from key risk metrics for their business area, interpreting the data. provided through dashboards and reporting (such as reg exams, complaints, incidents, etc.). Provide assertions on risk exposure and articulate and present escalated risks to management. 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. Degree in Business, Finance, Risk Management, or related field. Minimum 5 years of experience in risk management, compliance, or internal controls, preferably in financial services or technology. Strong knowledge of risk assessment methodologies, governance frameworks, and regulatory requirements. Ability to provide risk expertise through a practical, business‑oriented lens. Proven ability to solve complex problems with broad business impact and present sensitive information clearly. Strong project management skills with demonstrated success in leading cross‑functional initiatives. Excellent communication and collaboration skills, with the ability to influence stakeholders across a global, matrixed organization. Proficiency in MS Word, Excel, Visio, and PowerPoint; familiarity with GRC tools and risk dashboards is an advantage. Ability to multitask and manage competing priorities under demanding deadlines.