Senior Analyst/AVP, Operations Planning - Outsourcing Management and Expatriate Support

SMBC first opened its doors for business in Singapore in 1963. The Singapore branch was established as our hub in Asia Pacific outside of Japan in 2008 to support the growth and expansion of our customers in and across the region.

SMBC Singapore provides a comprehensive range of wholesale banking solutions as a full commercial bank in Singapore.

In 2023, we are honored to celebrate 60 years of business excellence in Singapore, the heart of our business in Asia Pacific. We continue to embark on our journey with our stakeholders towards a sustainable future.

Job Responsibilities

• Coordinate outsourcing governance activities, including due diligence, risk assessments, and periodic reviews.
• Monitor vendor performance and service level agreements (SLAs).
• Maintain outsourcing inventory, documentation, and management reports.
• Liaise with stakeholders, vendors, and control functions on outsourcing matters.
• Support audits, inspections, and regulatory requests related to outsourcing.
• Improve operational efficiency and consistency in expatriate benefits administration
• Contribute to process improvements that enhance efficiency and consistency, reduce rework, and maintain compliance in daily operations while supporting overall service quality.
• Ensure smooth and accurate expatriate benefits operations
• Deliver high-quality and consistent expatriate benefits services by effectively managing housing, onboarding/offboarding processes, and reimbursement handling, while maintaining alignment with internal guidelines and enhancing overall service effectiveness

Requirements

• Degree holder in any discipline.
• Minimum 4-7 years of banking operations and administrative experience
• Candidates with lesser relevant experience may be considered for the senior analyst role  
• Knowledge of outsourcing governance, risk management, or vendor management is preferred.
• Good coordination, communication, and stakeholder management skills.
• Good understanding of administrative processes with strong attention to detail and accuracy.
• Strong organizational and time management skills with the ability to manage multiple tasks and deadlines
• Proficient in Microsoft Office applications

Support the governance and management of outsourced activities for the Singapore Operations Office, ensuring compliance with internal policies, regulatory requirements, and service standards.

Provide comprehensive administrative support for expatriates, ensuring the efficient management of claims, and accommodation and related administrative processes.