Senior/ Assistant Manager, Service and Operations (Transformation & Data Strategy)

You will be responsible for the following:

• Coordinate and implement service transformation initiatives and programmes across clinics and care settings.


• Work with clinics, internal stakeholders, and community partners to support programme rollout, coordination, and engagement.


• Develop and operationalise workflows, SOPs, and service models to support effective implementation and adoption.


• Develop and maintain dashboards and reports to monitor clinic performance and key performance indicators.


• Perform data extraction, validation, and analysis to ensure accuracy and reliability of reporting outputs.


• Translate business requirements into clear data definitions, metrics, and reporting solutions.


• Analyse data and generate insights to support operational decision-making and performance improvement.


• Prepare reports and presentation materials for management on key initiatives and performance indicators.

Requirements

• A recognized degree in Business Administration, Healthcare Management, Public Health, Data Science, Business Analytics, Statistics, or a related discipline.


• At least 3 years of relevant experience in healthcare, operations, service transformation, or data/analytics roles.


• Experience in performance monitoring, KPI tracking, and dashboard development (e.g., Tableau).


• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.


• Good communication and stakeholder engagement skills, with ability to present findings clearly to both technical and non-technical audiences.


• Organised and resourceful, with the ability to manage multiple workstreams in a fast-paced environment.


• A collaborative team player with strong coordination and problem-solving capabilities.