Senior Associate / Assistant Manager, QSM (Internal Communications & Engagement))

If you have a flair for communications, enjoy engaging diverse stakeholders, and are passionate about community building, join Changi Airport Group's Quality Service Management (QSM) team.

As the custodian of a diverse airport community comprising over 200 airport partners and 50,000 airport staff, QSM develops initiatives that foster engagement, strengthen culture, celebrate service excellence and build a strong sense of belonging across the airport ecosystem. As part of the team, you will work at the intersection of communications, stakeholder engagement and community-building. You will collaborate with operational stakeholders across the airport ecosystem to drive awareness, participation and alignment for airport-wide initiatives, while strengthening connections within the ONE Changi community.

The role offers opportunities to contribute across a diverse range of workstreams, including internal communications, community engagement, staff recognition programmes, learning and development initiatives, and service excellence projects.

Core Responsibilities

Communications & Content Management

• Work with operational line units to ensure airport-wide initiatives and projects are effectively communicated to the airport community.


• For the purpose of community engagement, awareness and education, you will:
  
  
  
  • Plan, write and curate content across internal communication channels.
  
  
  • Work closely with the team's video content producer to develop storyboards, scripts and video content that support engagement and education efforts.
  
  
  • Ensure messaging is clear, relevant and consistent across platforms and aligned with organisational objectives.
  
  
  • Manage the content calendar for the ONE Changi App and all other admin related matters for the app.
  
  
  
  


• Support the enhancement and ongoing development of the ONE Changi App, including vendor coordination and administrative support where required.

Community Building & Engagement

• Plan and deliver programmes that foster a strong sense of belonging, appreciation and connection across the airport workforce.


• Organise staff engagement, recognition and appreciation initiatives, including awards ceremonies that celebrate contributions and service excellence.


• Partner airport stakeholders to drive participation in engagement initiatives and strengthen the ONE Changi culture.

Job Requirements

• Degree in any discipline.


• Relevant experience in communications, employee engagement, community management, service excellence, stakeholder engagement or related fields will be an advantage.


• Strong writing and communication skills, with the ability to simplify and convey information clearly to diverse audiences.


• Comfortable working with a wide range of stakeholders and building partnerships across different functions and organisations.


• Organised, proactive and able to manage multiple projects and priorities in a dynamic environment.


• Energetic and collaborative team player with strong interpersonal skills.


• Proficient in Canva and Adobe Photoshop.


• Experience in video production, filming and Adobe Premiere Pro will be an advantage.